Xbox 360 - Error 801540A9 (Downloading Profile)

Discus and support Xbox 360 - Error 801540A9 (Downloading Profile) in XBoX on Consoles to solve the problem; Hey, I am trying to download my profile my Xbox 360 (Xbox Live account was created in the Windows 10 Xbox App), however when I put in my email and app... Discussion in 'XBoX on Consoles' started by FalconTheBird, Dec 31, 2018.

  1. FalconTheBird
    FalconTheBird Guest

    Xbox 360 - Error 801540A9 (Downloading Profile)


    Hey,

    I am trying to download my profile my Xbox 360 (Xbox Live account was created in the Windows 10 Xbox App), however when I put in my email and app password I am presented with the following message: "Sorry, there's a problem with the credentials that
    you're using to sign in. Go to https://account.live.com to fix the problem.    " It then says a couple of lines below "801540A9". I am pretty sure that all the login credentials are correct so I'm not sure what the issue is exactly. I've
    done some browsing an seen people clearing the cache so I've done this and still the error persists.

    N.B. My Microsoft Account has 2-step verification enabled.

    Any help would be very much appreciated!

    Many thanks in advance Xbox 360 - Error 801540A9 (Downloading Profile) :)

    :)
     
    FalconTheBird, Dec 31, 2018
    #1
  2. Nursemorph Win User

    Error

  3. XBF Ezra G Win User

    credentials error

    Hi junim,

    Thanks for your post. I understand you are experiencing an issue with logging into your Xbox 360 profile and receiving the error code:
    801540A9. Check out this page for steps on how to troubleshoot this issue: Error 801540A9.

    Please keep us updated.
  4. T3chnlgydude Win User

    801540a9

  5. XBF Leslie D Win User

    Error 801540A9 on xbox 360

    Hi Andrew,

    I'm sorry to hear this is happening. We'll be glad to assist you further with this, I do have a question I would like to clarify. Since you're attempting to play this game on the Xbox One and it's asking you to sign in to your 360 profile, do you attempt
    to download a complete different profile from the one you're signed in to the Xbox one? Reason I ask this is a common thing that happens when It prompts to have you download the profile on what appears to be the '360 dashboard' on the Xbox one you just need
    to re-download the profile you have/ are signed in on the Xbox One.

    Now, if you're trying to sign in and it is the same account for Xbox one and the 360 and it's prompting you this error code then this troubleshooting article may help further

    "Error 801540A9 occurs when you start a game on Xbox one'

    Hope to hear back soon to further assist.
  6. Jadenmcafee Win User

    Xbox/red dead redemption

    start the game then press the Menu and View buttons (the buttons either side of the Xbox button with 3 horizontal lines and 2 overlapping squares)

    this should allow you to download your profile and sign in to your Xbox profile (it's the same profile for Xbox 360 and Xbox One)
    I get error code 801540A9 when i try to download my xbox one profile
Thema:

Xbox 360 - Error 801540A9 (Downloading Profile)

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