Xbox 360 DNS error(not connecting to internet)

Hello,

Before getting started with these steps, if you’re on a wireless network, make sure you have the wireless password—you’ll need it to continue. You've already set it to default so I won't bother suggesting that!

Remove wireless adapters

If you have a wireless adapter attached to your console, turn off your Xbox 360 console, and unplug your wireless adapter from its USB port.

Restore settings to factory default

Turn your Xbox 360 on. From your Xbox 360 dashboard (the console’s main menu), navigate to the ‘Settings’ hub, and select ‘System.’ From there, you can select ‘Network Settings,’ and the network you’re on (wired or wireless).

Once you’ve chosen the appropriate network, select ‘Configure Network.’ Navigate to the ‘Additional Settings’ tab, and select ‘Restore to Factory Defaults.’ Remember to write down any manual settings you have before doing so!

Reattach wireless adapters

If you use a wireless adapter, turn off your Xbox 360, and plug the adapter back into the console. You should be prompted to configure wireless settings. Follow the instructions onscreen to do so.

Test your LIVE connection

From the dashboard, navigate to the ‘Settings’ hub, select ‘System,’ and then ‘Network Settings.’ Select the appropriate network (wired or wireless), and then select ‘Test Xbox LIVE Connection.’

If you’re still receiving a DNS error, continue to the next step.

Restart your network equipment

Power down your console and network hardware

Turn off your Xbox 360 console, and then unplug your modem and router (or gateway). Wait 30 seconds before moving on to the next step.

Re-activate your network hardware

Plug the modem back in, and be sure to give it at least a full minute to come back online. When it’s up to speed, do the same with your router, and repeat this step for any additional piece of network hardware you’re using. When all of your network hardware
is running, turn on your console.

Run a LIVE connection test

Go to the ‘Settings’ hub on your Xbox 360 Dashboard, select the ‘System’ tile in the upper left, and then ‘Network Settings.’ Select the appropriate network (wired or wireless), and then select ‘Test Xbox LIVE Connection.’

If you still receive a DNS error, move on to the next step.

Use manual DNS settings

Obtain DNS server numbers from your PC

Press the ‘start’ button on your PC, and type cmd, and press ENTER. (if you don’t see a bar to type in, select ‘run’ and enter it there). At the prompt, type ipconfig /alland press ENTER.

Under your network name, you should see a line that begins with ‘DNS Servers.' Record this information.

Enter DNS server numbers on your console

In the dashboard menu of your Xbox 360, go to the ‘Settings’ hub, and select the ‘System’ tile. Then, select ‘Network Settings.’ Select your network connection (wired or wireless), then select ‘Configure Network.’

On the ‘Basic Settings’ tab, select ‘DNS Settings,’ and then select ‘Manual.’ Here you will be able to select ‘Primary DNS Server’ and ‘Secondary DNS Server,’ into which you will enter the first and second numbers you recorded in the last step, respectively.
When you have entered the numbers and selected ‘done’ for each one, press the (B) button and select ‘Test Xbox LIVE Connection.’

If you’re still encountering a DNS error, instead of using the DNS Servers you found in the step above, try setting them to 8.8.8.8 and 8.8.4.4 - these are Googles own DNS servers and might resolve your problem. Test your Xbox Live connection again.

If you still have problems, move on to the next step.

Connect directly to the modem

Try a direct modem connection

Use a network cable to connect your Xbox 360 console to your modem, bypassing the router entirely. Before running a LIVE connection test, navigate back to the dashboard, and go to the ‘Settings’ hub. Select the ‘System’ tile, then select ‘Network Settings.’
Select your network connection (wired or wireless), then select ‘Configure Network.’

On the ‘Basic Settings’ tab, select ‘DNS Settings,’ and then set it back to ‘Automatic.’ Then select ‘Test Xbox LIVE Connection.’

I’m still getting a DNS error. What do I do now?

You may want to give your Internet Service provider a call, to see if they have a resolution for the error on their end.

Hello! Thanks for reaching out on the forums. Here are some steps that might help resolve your issue.

Like many other network devices, the Xbox 360 uses the domain name system (DNS) to translate Internet addresses into numerical Internet protocol (IP) addresses. If the console is unable to retrieve the values for the DNS, the Xbox 360 will not be able to
connect to the Xbox Live network properly. The following demonstrates how to resolve most issues surrounding DNS errors, which can be caused by faulty networking equipment or incorrectly set DNS values.

1. Turn off the Xbox 360 console by pressing the power button on the front of the console. If you have a wireless networking adapter installed, unplug it from the USB port. Turn off all wired or wireless hardware capable of supplying an Internet connection
   to the Xbox 360 console; this includes wired and wireless routers and modems.
   
2. Turn on the modem and allow it to fully restart. Then, turn on the wired or wireless router connected to the Xbox 360 console and allow it to fully restart. Repeat this process for every other piece of hardware connected to the console.
   
3. Turn on the Xbox 360 console and scroll to “My Xbox”. Select “System Settings” and then select “Network Settings”. Choose between “Wired Network” or “Wireless Network” and then select Test Xbox Live Connection. Allow the test to fully complete. If any DNS
   errors persist, move on to the next step.
   
4. Enter a manual DNS value for use with the Xbox 360 console. This value can be retrieved from your computer by checking its network settings, or by contacting your ISP. Make sure to copy the values down on a piece of paper. After acquiring the correct DNS
   values, select the wired or wireless network you’re using on your console and select “Configure Network." Choose “DNS Settings” on the “Basic Settings” tab and select Manual. Select “Primary DNS Server” and enter the first DNS value. Select “Secondary DNS
   Server” and enter the second DNS value. Afterwards, test the Xbox Live connection once more.
   
5. Use a direct connection to your modem if you still have DNS errors. Directly plug your Xbox 360’s Ethernet cable into the modem. If the DNS error is resolved, you may be having problems with your router. Consult the router’s instruction manual for how to
   resolve this problem.

What's the exact error message you get when you try to connect wirelessly with the Xbox? It should be either DNS Error or Internet Error.

I told you, Xbox 360 -network (is ok) -network X internet ! And is a big red X between network and internet and keep saying DNS Error!

Hello there!



If the following picture, shows the error you are receiving then please review the solution and troubleshoot links for further assistance on how to resolve / find a conclusion to this problem.



[table][tr][td][/td][/tr][/table]

DNS Error: Your DNS server can't resolve Xbox LIVE server names

Internet Error: Can't access the Internet. There may be a problem with your connection




Keep us posted if further assistance is required!