Xbox 360 connection test failed "There is a problem with your connection"

Testing my xbox live connection, the time it takes to test between the 360 and the network fails.

"There's a problem with your connection. Select More Info for a description of the problem and how you can fix it."

Test Xbox live Connection

Xbox 360 ->network

Test failed-There's a problem with your connection. Let's try to fix it.(null)

Select suggestions*

IP address error Suggestion 1 of 4

No error code

Worth covering all the possibilities

Give it a try, at least we know is not an issue with the Xbox 360. Because the console works fine with a different network

Yes I have a windows PC and Xbox One, and It says the NAT type is open. I tried the mobile hotspot and it actually worked, but now I just need it to connect to my internet

Hi,

To troubleshoot this issue, refer to:

Troubleshoot your Xbox 360 network connection | Xbox Support

Also read through the recommendations in this guide:

Troubleshoot an Xbox 360 wireless network connection

or for a wired network:

Troubleshoot an Xbox 360 wired network connection

What point do you reach when the connection fails? Please perform another network test for both and select ‘Test Xbox Live Connection’ (not Network Statistics or any other test), then when it fails, go through any suggestions. These would indicate the possible reason(s) for this error with various ways to resolve it.

If you don’t see any suggestions, post back and we can go through all the possibilities for this network error here.

Hope this helps.