Xbox 360 cant download profile error code 8015000A

HeatherKirkland · Jul 5, 2020

Hi,

As there are a small number of people reporting issues with this at the moment, I'd recommend keeping an eye on the following pages:

Xbox Live Status page

Xbox Support Twitter page

In the meantime, test the following:

1. Test logging in to your profile at account.xbox.com in an incognito window on an alternate device.

2. Unplug your Xbox console and leave it unplugged for 2 minutes before testing it again.

3. If you are on Xbox One, reset the console and if you are on Xbox 360, clear the cache:

Resetting Xbox One

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options, select the following:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing
the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.

After you select one of the options, your Xbox One console will begin the process of erasing the selected content and resetting itself to the default settings.

Clearing Cache on Xbox 360

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage.

Highlight but don’t select a storage device, and then press the Y button on your controller for Device Options.
Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.

On the Device Options screen, select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

Hope this helps!
Click to expand...

This is on xbox 360 after clearing the system cache

when doing this it deleted the profile and when trying to redownload the profile it tells me " Sorry, there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem. 8015000A

:)

hanno67

This seems to be a known issue, see Error code 8015000A when trying to download profile on Xbox 360 - Microsoft Community

AquarrzSudnnym

Hi

This support for Error code 8015000A may assist you.

THEOWENKILLER

support.xbox.com/.../error-code-8015000a

Threatening microsoft really won`t get you helped any quicker.

I have friends that have downloaded the games without issue.

The_Last_DJ

Hello John W! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues, looking at the error it can mean 2 things.

8015000A
The licence is missing, expired, corrupted or does not belong to the current gamertag.
8015000A
Sorry, your Xbox Live profile can't be downloaded at the moment. Try again later.

https://support.xbox.com/help/errors/xbox-360/error-code-8015000a

Have you tried clearing the system cache?

MisterFizzle

Hi there Eli,

Sorry to hear you're having issues downloading your profile.

For that error code, you'll really want to get in touch with our phone or chat support team using the Contact Us link at the bottom of the

8015000A Error article page.

Xbox 360 cant download profile error code 8015000A

Xbox 360 cant download profile error code 8015000A

What’s going on with Xbox 360 as I can’t download my profile again on the 360 can you fix this problem please

Xbox live problem

Status Code: 8015000a

How do i sign into my xbox 360

problem: Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later. Error 8015000A

Xbox 360 cant download profile error code 8015000A

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