Xbox 360 account ender

So I updated my xbox live account and was told I can't ever use it online again because the account email's password can't be found out and I then was told I don't have enough information to claim ownership to the email. Is there anyway to be able to once
again use this xbox live account or do I really have to lose the only xbox account I've ever had because Microsoft doesn't have another answer to my problem? I called customer service and was told that I was the fault because I didn't know an old email address
my mother used because Microsoft told anyone under 18 to get their parents help to set up live. Why would customer service tell me such a thing????

:)

 

First time use/setup

Hi. I've bought a day one edition for my boys a surprise for Xmas but not had a chance to test it yet. Because one of my lads already has a 360 in his room with his own gold account, I am going to set up the xbox One with his as the primary account fir the gold access as that way we can use the same gold account on his 360 and the shared Xbox one.

However, if I set the Xbox one up late one night presumably I will have to add the primary/gold account that it will use (I.e my son's) as part of the initial set up . Then I'll try it with one of the games. So by doing this, when he next uses his 360 will he see that his account had been used on an Xbox one? Obviously I don't want him to suspect there is an Xbox one in the house!!!

Cheers!

 

360 and One on same gold account

If I sign in to Xbox Live on my Xbox One, will I also be able to sign in on the same account on my 360 at the same time? Say someone is using the Xbox One in the living room and I'm playing my 360 in my bedroom. Will I be able to use the same account?


WHITTEN: Yes this works! You'll be able to be signed on with the same gamertag on both an Xbox 360 and an Xbox One console at the same time. However, like today, you can only be signed into one Xbox 360 and one Xbox One at a time

Ask Microsoft Anything About Xbox One - IGN

 

Sorry to hear that you're having issues. Microsoft does not keep tabs on what passwords are. If you cannot remember the password you could try logging in to the email address and then select Forgot Password.

If you cannot remember the details of the email address, again there is nothing Microsoft can do as you must prove ownership before they can help out.