Xbox 1s randomly turning off

Hello
beccaStubbington!

Thanks for reaching out to Xbox forums support!

I understand that you've been dealing with 2 brand new Xbox's that are randomly turning off on their own while playing them for a short

amount of time. That's definitely a unique issue considering all the details that you've shared with us. We'll be more than happy to try to

get that issue resolved for you!

First off, of course we'd again recommend going through the
Troubleshoot Xbox One unexpectedly turning off troubleshooting tool.

Next, I would like to ask, do you have the Xbox console plugged into a power strip or directly into the wall socket / outlet?

It is preferred by Microsoft and Xbox to be plugged directly into the wall outlet. Also, have you tried plugging in the Xbox into a completely

different wall socket in a different part of the room or home?

Let us know if these troubleshooting steps helped!

Also, you have the option to contact a Live agent / customer support for a call back. (see steps below)

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. We look forward to hearing back from you!

Good luck and happy gaming!

Felix

Xbox forums support

Thank you for replying, we have tried through extension lead and directly into plug socket, we have not yet tried it in another room so Will give that a go and then contact live support if it doesn't resolve it.

Hi
beccaStubbington,

You're very welcome!

Yeah, considering that you've had the same exact issue with 2 different brand new consoles leads me to believe that the issue might not be with

the actual consoles because that'd be highly unlikely and rare, but not impossible. Haha. But, we'll see. So yes, Let us know how it works when

try it in a completely different room / wall socket (directly into the wall socket with no extension cord or power strip).

Good luck and happy gaming!

We look forward to heard back from you soon!

Felix

Xbox forums support

Hello Skronkles,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S randomly powering off and freezing. To troubleshoot this, please visit this article:

Troubleshoot Startup Xbox One.

I hope this helps!

It doesnt say startup error it just does this randomly