Xbox 1S is freezing on my account just prior to live game starting.

Hello there @DaveMiner1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort
this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your
console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash,
and game freeze related issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

I have a digital copy of the game bought at the Xbox Marketplace and the same happens here.

I installed on the original internal Xbox hard disk and after tried to install on a USB external disk. In both cases I cleared the cache and the savegames. Game keeps freezing.

I tried with my Gold account that is linked with Uplay. Game freezes.

I tried with my wife's Silver account that is linked with Uplay. Game freezes.

I tried with a new fresh silver account NOT linked to Uplay. Game works fine.

I tried to start all over. Downloaded my account, downloaded the game, downloaded the patch in a new device. Game freezes.

If played offline with no matter which account, game works fine.

In short:

Game updated + Live account + Uplay account = Game freezes

Game updated + Live account = Game works fine

Game without update + Live account + Uplay account = Game works fine

i started playing on my xbox 360 using a profile i created locally on the machine prior to creating an xbox live account and getting internet hooked up - now that i've gotten my xbox live account downloaded to my xbox 360, i want to transfer my save game
data for the one game that ive played this whole time (forza 4) and have earned many achievements in, not having to start back over from scratch - is this possible?

Hi thank you so much for replying, the xbox 1s never had an xbox live account attached to it. Can I run two xbox's under one live account or do they need separate subscriptions?

Thanks for all the answers! I did try the guide that Hassassinade linked and since i cannot remove my storage device and reproduce the freezing since all the freezing only starts during time i play on LIVE or play a downloaded game such as the game Crysis
which i just realized freezes sometimes in the menu i will probably send the xbox to be repaired