Xbox 10 Year Helmet not received?

I have spoke to Ronald over xbox customer chat and was told to come here and make a thread on the subject.

Hello to the Rewards team.

Recently I have found out that members with 10 years and over were suppose to receive a code for an " Xbox LIVE 10 Year Helmet?"

soon I am about to hit 11 years on xbox live and I have never received a code? always kept the email the same and now I feel like I am being scammed from xbox / microsot I as told the Ronald over the xbox live customer chat .

would feel honored if I can receive a code.

I'll include a chat log from Ronald over xbox live customer support chat.

Ronald: at 19:14:51
Thanks for confirming. Okay Nicholas, it looks like the codes were being sent by our Rewards Team. I am not quite sure why you still haven't gotten that code because I am seeing here that you're part of our family for 10 years. That's not easy to stay
on a community so let me commend you first for being our teammates, partners for almost a decade. Alright here's what we can do since I've mentioned earlier and as what you've seen on the link that I given the avatar helmet were being sent by our Rewards team
that's would it be okay with you if I will give you our Rewards team so you could post your concern about this and from there they could check and see your account tenure for a decade?
Nicholas: at 19:18:44
Xbox LIVE tenure shows up on Xbox one and xbox 360

Yes that's correct as I am seeing that as well on your account's records here on our tools. Also you can definitely reach our Rewards team at this link below. All you need to do is to make a post, and just wait within 24 hours for their reply as they need
to check your account too:

Ronald: at 19:20:38

Uh oh... that shouldn't have happened.

Ronald: at 19:20:38

Rest assured that this is for your own benefit since we are ensuring that your concern is addressed at all times, and our dedicated Rewards Team are more than equipped to assist you further in getting this resolved in a timely manner.

Ronald: at 19:21:02

I am still glad that I was able to address this concern in an efficient way and provided you the needed information. Would there be anything else I can help you out with?

Nicholas: at 19:21:59

Nothing else I just want my well deserved item.

Ronald: at 19:22:37

I can understand that as I am a gamer too Nicholas. Hope to meet you soon in LIVE so we can play together, if that's okay with you.

Ronald: at 19:22:46
If that's everything, I'd like to thank you for contacting Xbox Chat Support. If you have any other concerns aside from this please do not hesitate to contact us back. Have a great day!
Please help! this is very, very irritating.

:)

 

10 year helmet

I believe I was sent one, is there a way to know? I also posted there but to no success

 

10 year helmet

Sorry, but if you had received a code for the helmet and deleted it then there is no way to get it resent.

 

Original post was answered here -
forums.xbox.com/.../2156651.aspx

 

Wanting an official response thanks though @Smwutches