XBOX 1 X returned from Msoft repair centre still faulty

Did you write to them all your problem in detail? The problem must be described in detail and how it manifests itself.

Hi Bell,

I'm sorry to hear that it's been a hassle to be able to get support after processing a repair service order. Usually when a console goes to the service center to get repaired it gets tested before sending it back out to our customers to reassure that everything
is working properly.

In this case as stated above the best thing for you to do is to contact Live Support so they can create another Repair service order. On their system it will allow to create another repair order for the Xbox with the issue.

The best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

It's going to ask if you want help from the virtual agent select no thanks, pick the category(Hardware) and just pick a contact method
(request a call from support or Chat is faster).

Best wishes!

-L

I would say reach out to them on the phone directly, they HAVE to keep repairing it until the problem is fixed or they have to replace it, its company policy as long as its under warranty. Best of luck.

Thanks for the suggestion

have tried this but it didnt work

the computer system

does not allow another repair order to be opened on the serial number. ( only asseories)

when most agents at msoft find this problem they also find that the connection is bad and cut me off.

Obviously not linked

Hiya, hbell1!

Paul from Xbox Forums Team here checking up on the issue, it sounds like the console still hasn't been repaired. I suggest that to get the repair order created we try to do it online at
Device Support. Please let us know if you're able to set up the repair online.

Happy Gaming!

Paul Xbox Forums Team!