xbox 1 update problem

I've seen this happen before for a few different instances. I would recommend powering down the console by holding the button down on the console for 10 seconds, and then reset your modem/router by turning it off for 30 seconds, and then powering it back
up, and waiting for internet connectivity to be reestablished. From there, power back on the Xbox One console and let it connect and test the update again.

If that doesn't work, then I'd recommend
trying an offline system update via the steps on this troubleshooter.

Hello there Seanwait!

I apologize sincerely for the problem you are facing.

And glad you know where to ask for help!

Now firstly,

the situation is very normal and common, so expect an easy solution.

But beforehand, let's divide the steps to solving the problem.

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Just making sure,

If you are using a PC:

1. Click the "Start" Button, click "All programs", and click "Accessories".

2. Right-click “Command Prompt” Run as administrator".

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.


3. Type "netsh winhttp reset proxy" (without quotes) at the command prompt, and press Enter.

4. Try the update again.

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If you are using an Xbox One:

1. Hard Reboot your console.

To do so, turn off your Xbox One console (by Pressing and Holding on the Xbox power button for 10seconds)

until you hear the beep sound. Then unplug the adapter cable from the wall plot for 30seconds. Replug and turn on your Xbox console.

2. Reboot your Router & Xbox console.

Unplug the Ethernet (if connected) from your console, and also repeat (Hard Reboot Process above).

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Please let me know if the situation persists and is not solved.

Hi

If you have not already done so can you please try following the update troubleshooting guide below? The link also guides you through updating the console offline if required.

http://support.xbox.com/xbox-one/console/system-updates-solution

Hey there,

Please be sure to try the offline update suggested by gds1972 to resolve this. If the issue persists after following the steps, we'll need the exact error you're seeing to make sure there isn't anything specific that needs to be followed.

Hi

If you have not already done so can you please try following the update troubleshooting guide below? The link also guides you through updating the console offline if required.

http://support.xbox.com/xbox-one/console/system-updates-solution