xBox 1 screen time settings not working

+1 with this problem. any fix available?

Hey Owen!

Thanks for taking the time to bring this issue to us! If it hasn't been attempted already check out the

restrictions for child account page on our website. Make sure the account settings are set correctly on the child account! Give it a shot and let us know if it helped =)

Trying to limit screen time spent gaming, but would like to exempt services like Netflix, Hulu, etc. Is there a way to whitelist those apps on the Xbox without using gaming screen time? Only other workaround I can think of is to make a separate
account just for TV use but would prefer to avoid that. Thanks!

That's easy, just sign out of your account. Applications like Netflix, Hulu, YouTube and other streaming apps do not require a user to be logged in. They can all be accessed without an active user.

Hey Mike B999

It’s essential to ensure consistent screen time limits across multiple Xbox consoles. Let’s troubleshoot this issue and get your second Xbox to adhere to the time restrictions:

1. Update Your Xbox Console:
   
   • First, make sure your second Xbox is up to date with the latest software updates. You can do this by navigating to Settings > System > Updates & downloads > Console update.
     
   • Keeping the console updated ensures it functions correctly and includes any bug fixes.
     
2. Verify Screen Time Limits:
   
   • Visit account.microsoft.com/family and sign in with your Microsoft account.
     
   • Select your child’s account and verify that the screen time limits are correctly set up.
     
   • Ensure that the time limits match your desired restrictions.
     
3. Reset the Second Xbox:
   
   • If the screen time limits are correctly configured, try resetting the second Xbox. Here’s how:
     
     1. Press and hold the Xbox button on the console for 10 seconds until it turns off.
        
     2. Turn it back on and check if the screen time limits are now functioning as expected.
        
4. Check the System Clock:
   
   • Sometimes incorrect system time can affect screen time limits. When you catch your son playing, check the system clock on the second Xbox.
     
   • Additionally, consider setting a PIN on his account that only you know. This adds an extra layer of control.
     
5. Test with a New Account:
   
   • Create a test account using an email you can easily create (such as Outlook or another temporary one).
     
   • Add that account to your family and set screen time limits.
     
   • Observe if the new account experiences the same issue.
     
6. Contact Xbox Support:
   
   • If none of the above steps resolve the issue, reach out to Xbox support for further assistance.
     
   • They can provide more in-depth troubleshooting and help you resolve the issue effectively.
     

Remember, persistence pays off! Hopefully, these steps will help your second Xbox follow the screen time limitations consistently. Happy gaming!

Thanks for the response! I did see a similar post and tried most of those options already except resetting the Xbox. Does this reset it to factory original settings?

Also did not contact Xbox support yet either. Thanks again for the advice!