xbox 1 running slow

Hey there, ronealdo!

I'm sorry to see any booting up issues with the console! If doing a factory reset isn't resolving the issue with your console, then you will need to get it replaced. You can get a replacement for free if you are still under warranty through our
Device Support page. If you are out of warranty, we can still do a replacement for a fee (it varies, but will always be cheaper than buying a new console).

If you hit any snags, be sure to
contact us via phone or chat support. They can help get you set up with a repair if needed.

Let me know if you have any other concerns with this! I'm happy to help where I can.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

The game is basically lowering performance and making the game run slow for 1 second.

Hello there @ElliotHollis, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I also highly recommend checking the link below for further assistance:

Troubleshoot game issues on Xbox | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

this didn’t work so i’m not sure what to do other than completely reset my xbox. but i’m not sure if it will work or be a complete waste of time.

[quote user="Daft Badger"]

Deleting your profile ONLY & redownloading it normaly sorts this out as senior Lofty said as well as clearing your cache.

Best sit down & eat something Lofty,you've had 2 brainwaves in one day

[/quote]

LOL ... I do feel a bit dizzy ;-p