Xbox 1 not picking up headset

Discus and support Xbox 1 not picking up headset in XBoX on Consoles to solve the problem; I recently just 4 days a go came in to get on my Xbox 1 and my Xbox does not pick up that I have a headset installed I have been on the phone with my... Discussion in 'XBoX on Consoles' started by ZROthecrooked00, Jan 26, 2017.

  1. ZROthecrooked00
    ZROthecrooked00 Guest

    Xbox 1 not picking up headset


    I recently just 4 days a go came in to get on my Xbox 1 and my Xbox does not pick up that I have a headset installed I have been on the phone with my is and xbox and have exhausted all trouble shooting steps it is affecting 2 xbox1's and a 360 I am at wits
    end someone please help my nay type is set to open router and modem brand new controller and headset replaced.

    :)
     
    ZROthecrooked00, Jan 26, 2017
    #1
  2. maxen
    maxen Guest
    Headsets not picking up mic

    Hello Brunette,

    Go to Settings>All Settings>Kinect & Devices>Devices & Accessories and make sure that your controller is assigned to your profile.

    Now do a power cycle (support.xbox.com/.../power-cycle-console) and then try again to talk in parties.

    Let us know how you get on. Hopefully this resolves it.
     
    maxen, Jan 26, 2017
    #2
  3. x Queen Eviee
    x Queen Eviee Guest
    Headsets not picking up mic

    Ive been having this problem since october, I have a xbox one stereo headset i hear the game and my friends but when it comes to me speaking my mic isn't getting picked up. So I thought something was wrong with my headset so i went and bought Turtle Beaches
    ear force XO One and that ended up in the same situation as my xbox stereo headset same problem. Ive had replies from xbox and they keep on stating that something is wrong with the headsets but it can't be that a brand new headset is having the same issue
    as the old one. Has anyone else had the same issue?
     
    x Queen Eviee, Jan 26, 2017
    #3
  4. Vaden101 Win User

    Headset not picking up

    If you have tried the troubleshooting tips and are still having issues then your headset jack has probably shifted on the circuit board. I've been having this issue for a while now and just found out that the jack isn't even soldered to the board. The
    only fix for it is to make a warranty claim if you are still covered or crack the controller open and solder it in place. It is completely up to you if you decide to crack one open that is still under warranty. It's a known design flaw that still hasn't
    been addressed. There are videos on YouTube if you decide to fix it yourself.
  5. XsmkstarzX Win User

    Headset not picking up

    Im sorry to hear your having this issue, it appears to be something a lot of people are experiencing. I would check to see if the controller needs updated. Try power cycling your console. Then here are some troubleshooting ideas you can try.

    https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help
  6. Blakeqm Win User

    Headset not picking up

    Im having the same problem. I bought hyperx cloud headset and it wont work. Driving me nuts.
  7. Vaden101 Win User

    Headset not picking up

    I have the same problem as him. Multiple controllers, tried different headsets. Tried every troubleshooting tip that Microsoft gives. It's not a console issue, it's a hardware issue in the controller. A KNOWN issue according to the Microsoft tech support
    guy I spoke with on the phone. Only fix that Microsoft has for it is to swap out controllers for new ones that will eventually start having the same issues. I did not post any actual links, just told him to do some research. This is yet another reason why
    Microsoft is losing my business. You guys can't handle someone putting the truth out there about a manufacturing/design flaw that still has not been addressed.
  8. XBF Nestor S Win User

    Headset not picking up

    Hey there Vaden thanks for the information.

    However we here on the Xbox Forums do not condone any self repairs: Please do not discuss or post links to any topic that could violate the Terms Of Use. Including any threads or posts regarding modifying the way your Xbox operates such 'modding' and/or
    'chipping' your Xbox or otherwise altering the way it is intended to operate.

    Also, as stated on our
    Xbox Services Terms & Conditions     (17. LIMITED POST-SERVICE WARRANTY) damage caused by repairs or modifications done by someone other than Microsoft or a Microsoft authorized service provider.

    As stated by the OP, multiple Xbox Controllers have been checked so we believe the problem might be on the OS of the console so the best course of action would be (as stated by fellow XBF Steven R) to perform a Soft Factory reset.
Thema:

Xbox 1 not picking up headset

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