Xbox 1 LAG and CONNECTION Problems.

farouz · Jan 14, 2014

What Country/State/Province do you live in? The United Kingdom

Router brand-Bt infinity

Wired or wireless: Wired

Things you have tried: Looking online and at the forums to find a solution

Is UPnP Enabled? Unknown

Do you have a NAT error? No

Any Error Codes you encounter: 22% high packet loss but i tried the forums and it didnt fix the lag

Who is your ISP? BT

After playing on the xbox one for weeks with a great connection and zero lag i went on one day to find that everytime i play a game online i lag/ disconnect. My download speed is 6.54 mb and my ping is 74ms. I bought a brand new ethernet cable to see
if it would improve but no improvents occured. It also said something about high packet loss which is around 22%. Any one have any ideas?

:)

Warhawk414 · Jan 14, 2014

no xbox live connection

Hello xxerbexx,

First off, your not alone in problems with xbox live. Everybody now and then has problems with connection and dowloading content. In terms of connection, I would suggust going with a wired connection as it stronger and has a tendency to lag less. Wireless
is also good to if you can't go wired. If you continue to have problems with your connection Xbox has a cusotmer support number, 1-800-4MY-XBOX and you can also go into the Xbox support tab and contact a support representative via online chat. Hope this helps.

NDWest14 · Jan 14, 2014

Dedicated servers? Then why the lag and connection advantages?

Solution #1 for anyones lag....

Just buy an ethernet cable and wire it. They're cheap as hell on amazon, every little "i can't connect is is my problem" type of question is solved.

Nothing is better than a wired connection.

Mister Cerb · Jan 16, 2014

Hey there Ripzy! Let's see what we can do to get things sorted.

How are you measuring your packet loss? Also, do you play any games on other devices (other consoles, PC, etc) and experience lag/disconnects while playing?

I've experienced high packet loss myself (was up to 40% at one point) and it turned out that it was an issue with my line that had to be sorted by my ISP.
I suggest giving your provider a call and checking what they're seeing on their end.

Let us know how that goes and we'll be standing by to hear back from you. ^_^

ProperSkate203 · Oct 31, 2018

ripzy im been going through this problem now since 22nd November . what I will tell u is its a nightmare to sort as bt will blame xbox , but believe me when I say ive been back and for xbox support and bt which is so frustrating, as you end up not knowing
who to believe .

the problem 100% will be with a fault on your line but as I found out not easy to get bt to listen they kept saying my line is perfect and speeds are good, DONT EXEPT THIS ASK THEM TO RUN A TRACE , which is were I am now and guess what they found that
the packet loss is in there network not xbox . so I am now waiting to hear what they are going to do to fix this .

to mister cerb and all the other tech support I say you were right all along . it has been very frustrating not knowing who to believe but in the end got there so I apologise for all the grief I've given you guys over this, and thank you for helping me finally
find out who the blame really lies with .now just waiting for bt to fix the problem

ProperSkate203

ripzy im been going through this problem now since 22nd November . what I will tell u is its a nightmare to sort as bt will blame xbox , but believe me when I say ive been back and for xbox support and bt which is so frustrating, as you end up not knowing
who to believe .

the problem 100% will be with a fault on your line but as I found out not easy to get bt to listen they kept saying my line is perfect and speeds are good, DONT EXEPT THIS ASK THEM TO RUN A TRACE , which is were I am now and guess what they found that
the packet loss is in there network not xbox . so I am now waiting to hear what they are going to do to fix this .

to mister cerb and all the other tech support I say you were right all along . it has been very frustrating not knowing who to believe but in the end got there so I apologise for all the grief I've given you guys over this, and thank you for helping me finally
find out who the blame really lies with .now just waiting for bt to fix the problem

Mister Cerb

Hey there Ripzy! Let's see what we can do to get things sorted.

How are you measuring your packet loss? Also, do you play any games on other devices (other consoles, PC, etc) and experience lag/disconnects while playing?

I've experienced high packet loss myself (was up to 40% at one point) and it turned out that it was an issue with my line that had to be sorted by my ISP.
I suggest giving your provider a call and checking what they're seeing on their end.

Let us know how that goes and we'll be standing by to hear back from you. ^_^

Yousef Islam

Check your connection before blaming the problem on Treyarch.

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Remember: Treyarch is public enemy #3.

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#1: Lag compensation.

#2. Kanaye v2

TAP H2O

I have been in obvious lag switch games in MW2 and everyone but the lag switcher lags/ freezes. Uneasy is correct. If only 1 or 2 lag it's not a lag switch. It's bad connection.

Dharavi

Xbox One, I tried making a new Xbox Live account but that one had the same problem to I guess its a problem with the system and not the account.

The problem is the connection in multiplayer is 1 bar so its really laggy but if I disconnect from internet and play campaign It has the exact same lag. so its not the internet.

Xbox 1 LAG and CONNECTION Problems.