Xbox 1 headset, chat mixer and mic monitoring greyed out

Ok, try this.

With headset in, press xbox button on controller...

Press RB to scroll right to cog icon(system).

Scroll down to AUDIO.

Here you should see several options

1.headset mic on/off toggle

2.headset volume

3.headset chat mixer

4.mic monitoring

Check these..

Turn on mic monitoring and adjust monitoring volume

Let me know how you get on

I am experiencing the same issue and i cannot ungray the audio box that lists the following:

headset volume

headset chat mixer

mic monitoring

Are you using a wireless headset like Astro A50? If so then you have to use the physical chat mixer that is built in to the headset as the console guide chat mixer will be greyed out.

Good luck!

Hi Georges C, Thanks for getting back to me. I have already done a cache cleanup and still has not fixed the problem. My headset format is set on “stereo uncompressed”.

Also when I press the Xbox button and go down to the bottom right to Audio & music it’s greyed out and says ! “ Use your headset or other devices to change volume”. I can see my headset volume half way but the other two - headset chat mixer and Mic monitoring are turned all the way down and won’t allow me to turn them up.

Hi Sandy,

Headset Mic toggled on, mic monitoring on full and headset chat mixer in the middle.

Still the same.

i did go onto the party and briefly said issue with the microphone and was about to go up to device settings and the mesage went.

thanks