XBOX 1 black screen

Hello!

Thank you for posting on the Xbox forums. There is a
service alert that is affecting several consoles at the moment. Is your console enrolled in the

Xbox Insider program? We recommend power cycling
the console by holding down the power button on the console for ten seconds. Be sure to let us know the results!

Hi there NextGen,

Thanks for the reply! I understand there is an issue with the Xbox one. I recommend trying a
power cycle
of the console and the following article: Troubleshooting a blank TV screen or monitor while
your Xbox One is on .

If the problem persists, try doing a soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles and stable internet connection.

Try this out and let us know the results.

It is not necessary, but if you want to leave it connected to the internet, you can.

I see, try the solution below, please.

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

It is not necessary to be connected, rest assured.