Xbos series x

Hello there @albertikinbajo delgado, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: Troubleshoot game issues on Xbox | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Every controller since my first (1 with audio jack, one XBO S, one XBO X) hasn't worked, so it's not the controllers themselves.

Hey there Ronald!

Sorry about the confusion.

If you received a code and were having problems redeeming it, then I would suggest either trying any of the troubleshooting on our support page entitled

Troubleshoot Xbox prepaid code issues to work with this issue or you can also contact
customer support
directly sot that we can get to the bottom of this problem.

Give those steps a shot and let us know if that was helpful in resolving the issue.

Thanks!

Hello Ronald,

Can you please elaborate as to what happened? Were you trying to redeem a code? Did you get a Xbox live message? Any other information you can provide will greatly help.

Thanks,

Brad

To work things out we'll need a few more details.