XBOS-5002 6ea8147e-aac2-4865-bd57-523861da6e89

I tried redeeming my 12 month live code and this error keeps coming up

XBOS-5002
6ea8147e-aac2-4865-bd57-523861da6e89 can anyone help me please???

:)

 

Something went wrong Give it another try. If this happens again, let us know by entering the code be

I'm getting the same thing

XBOS-5002
6ea8147e-aac2-4865-bd57-523861da6e89

 

12m prepaid card error as well (seems to be an issue right now)

XBOS-5002
d02bc83c-ddd4-4464-b0f9-5823fc8a96c8
SAME HERE

 

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

 

I'm having the same exact issue with trying to redeem my Xbox Live Gold Card.

 

I just called tech support. they are having some kind of difficulties with the codes redeeming. the tech said it could take anywhere from 1 hour to 72 hours to fix!! that's all I could get out of anyone at Xbox Suppot

 

I'm having the same problem.

 

Hi there,

there is currently a know Issue with redeeming codes, please see this link for the latest update on this issue: Xbox Live Service Status | Xbox Live Service Outage

Best thing is to try and redeem the code again after the issue has been resolved

Let's hope this will be soon