XBOS-3013

Discus and support XBOS-3013 in XBoX on Consoles to solve the problem; XBOS-3013 305117a6-635f-44f0-8f55-bd7366ce5db0 2017/10/06 - 18:13:34 UTC f1ef3418-737d-472f-9bcb-843054fd5eb0 Discussion in 'XBoX on Consoles' started by luque73, Oct 6, 2017.

  1. luque73
    luque73 Guest

    XBOS-3013


    XBOS-3013

    305117a6-635f-44f0-8f55-bd7366ce5db0

    2017/10/06 - 18:13:34 UTC

    :)
     
    luque73, Oct 6, 2017
    #1
  2. Crazyleggs24
    Crazyleggs24 Guest
    Redeeming Xbox Live 12 months subscription

    XBOS-3013

    f16c568c-aed4-4e50-9878-077360bbb2c7
     
    Crazyleggs24, Oct 6, 2017
    #2
  3. Alliance United
    Alliance United Guest
    XBOS-3013

    Hi,

    Please check to ensure your billing information on file is current and correct. You may do that on Microsoft's Billing site here: Payment options

    Afterwards, please ensure that you have no overdue payments on your account (you will need to pay any overdue balances before you can proceed to redeeming and purchasing content on your account): Services
    & subscriptions

    Please try to redeem the code again here: https://redeem.microsoft.com

    If you still are unable to redeem your code, please contact Xbox Support so they can take a look into your account and redeem code. You may chat with them anytime here: Contact Us | Xbox Support
     
    Alliance United, Oct 6, 2017
    #3
  4. WPAK
    WPAK Guest

    XBOS-3013

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    Contact Us | Xbox Support they can do a more indepth look into this issue.
     
    WPAK, Oct 8, 2017
    #4
  5. Crazyleggs24 Win User

    Redeeming Xbox Live 12 months subscription

    XBOS-3013

    f16c568c-aed4-4e50-9878-077360bbb2c7
  6. WPAK Win User

    xbos-3013

    Hi there,

    Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on
    both xbox console and via xbox.com/redeemcode

    Also check that account , console and code region match, using different regions van cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at http://support.xbox.com/contact-us
  7. HammerSticks69 Win User

    xbos-3013

    I am getting something similar with my 12 month code. it says XBOS-1002 and 9198206c-fa9f-4acf-af74-917c849b387e.
  8. TWENTYxONE Win User

    XBOS-3013

    same here. it's a known issue according to support. They are working on it... Hopefully they get it fixed soon.
  9. Alliance United Win User

    XBOS-3013

    Hi,

    Please check to ensure your billing information on file is current and correct. You may do that on Microsoft's Billing site here: Payment options

    Afterwards, please ensure that you have no overdue payments on your account (you will need to pay any overdue balances before you can proceed to redeeming and purchasing content on your account): Services
    & subscriptions

    Please try to redeem the code again here: https://redeem.microsoft.com

    If you still are unable to redeem your code, please contact Xbox Support so they can take a look into your account and redeem code. You may chat with them anytime here: http://support.xbox.com/en-US/contact-us
Thema:

XBOS-3013

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