XBOS-3013 38fb408c-8937-488f-9375-0a2dac24e142 2016/12/03 - 04:15:43 UTC

Discus and support XBOS-3013 38fb408c-8937-488f-9375-0a2dac24e142 2016/12/03 - 04:15:43 UTC in XBoX on Consoles to solve the problem; Can't redeem my code! help It says Something went wrong Give it another try. If this happens again, let us know by entering the code below at... Discussion in 'XBoX on Consoles' started by CptSlaughter22, Dec 2, 2016.

  1. XBOS-3013 38fb408c-8937-488f-9375-0a2dac24e142 2016/12/03 - 04:15:43 UTC


    Can't redeem my code! help

    It says

    Something went wrong
    Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

    This is the error

    XBOS-3013

    38fb408c-8937-488f-9375-0a2dac24e142

    2016/12/03 - 04:15:43 UTC

    :)
     
    CptSlaughter22, Dec 2, 2016
    #1
  2. AnujGoel
    AnujGoel Guest
    Getting error while trying to redeem a code

    XBOS-3012

    49af581c-d83d-4813-9a5a-22eeac092245

    2016/12/15 - 21:51:43 UTC

    XBOS-3012

    38dae34e-87e9-4809-8a52-1351ac9c4d5a

    2016/12/15 - 22:19:17 UTC
     
    AnujGoel, Dec 2, 2016
    #2
  3. munktorp
    munktorp Guest
    XBOS-3013

    hey bought the xbox live 3 months but did not redeem got this message

    XBOS-3013

    42c896e5-0357-4b16-8d39-cc3220dcebea

    2016/11/18 - 15:43:22 UTC
     
    munktorp, Dec 2, 2016
    #3
  4. xzombiekiller23 Win User

    Xbox Live Code error Xbos-0x80169CF9

    Xbos-0x801613C9

    085a730c-f031-4986-8b0a-13ad0b614f9b

    2014/04/05 - 03:43:37 UTC
  5. ConstantEau6014 Win User

    Something went wrong Give it another try. If this happens again, let us know by entering the code be

    XBOS-3020

    c2d309f4-b854-4cd8-b730-3c1e26f073b8

    13/12/2016 - 22:43:29 UTC
  6. Olhos Famintos1 Win User

    anyone having trouble redeeming live membership scratch off cards ?

    e agora o que eu faço, comprei minha gold nas americanas e nao quer funcionar e esta dando o mesmo codigo de error

    XBOS-3013

    de9e3e13-aca9-4d02-8719-b5d04eca4e60

    2016/12/26 - 19:57:43 UTC

    O que eu faço galeraaaa??

    Socorro
  7. CRUSHING SUN Win User

    Something went wrong Give it another try. If this happens again, let us know by entering the code be

    Same here

    XBOS-3014

    7ced69cc-b217-4ecd-859a-e42c9a1d7fd0

    2016/12/14 - 16:04:28 UTC

    Also 3 month code
  8. So1itaire Win User

    0x87DD0003 when trying to log into the Xbox app

    if it's any help I think I've found the log file in AppData\Local\Packages\Microsoft.XboxApp_8wekyb3d8bbwe\LocalState\XboxLiveApp.log, which has the following errors:

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 App> DeviceFamily is Desktop.

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 App> OnLaunched: Kind = Launch, PrelaunchActivated = False, PreviousState = ClosedByUser

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 XCEReporter> ReportAppInitialize: OnLaunched time: 2016-05-12T21:41:59.7727616Z elapsedTime: 0

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 App> OnLaunched: Completed.

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 LocalizationService> CatalogCultureForDevice: Using (en-GB) built culture: (en-GB)

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 ActivationManager> Activate. isBackgroundTask? False. AllowUI ? True

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 ActivationManager> Activate. initializationCompletionSource is not null. Waiting for completion.

    05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 NetworkConnectionUtility> IanaInterfaceType = 6

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 ActivationManager> UpdateCurrentState: Activating

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> SignIn. allowUi? True

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInViewModel> UpdateState state=SigningIn, errorCode=None

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 DownloadManager> Loading background downloads: 0

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 App> Application Version: 15.17.3003.00000

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 App> EnsureAppInitialized: Creating root frame and navigating to home

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 XCEReporter> ReportAppInitialize: EnsureAppInitializedEnd time: 2016-05-12T21:42:00.5718490Z elapsedTime: 799

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> CreateXboxWebTokenRequest: No ServiceRequest endpoint specified, using
    https://xboxlive.com

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> GetTokenInternalWithUi

    ResponseError:

    ResponseStatus: UserInteractionRequired

    ResponseData: 0

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> CreateXboxWebTokenRequest: No ServiceRequest endpoint specified, using
    https://xboxlive.com

    05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 XCEReporter> ReportAppLaunchEvent: launchType: Unauth currentUserId: Unauth protocol: deviceType: windowWidth: 1200 windowHeight: 932 language: en-GB locale: en-GB

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> Get Token Failure

    ResponseStatus: UserCancel

    SmartGlass Error Code: Authentication_WebToken_UserCancel

    Message:

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> GetTokenInternalWithUi

    ResponseError:

    ResponseStatus: UserCancel

    ResponseData: 0

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> GetTokenInternalWithUi. Failed while retrieving token or rps ticket. Invalidating cache.

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> Authentication_WebToken_UserCancel

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> Caught Exception:

    Context: Failed to get xtoken. SmartGlassErrorCodeAuthentication_WebToken_UserCancel

    Type: SmartGlass.Common.Model.ModelException

    Details: Unable to retreive a token.

    Message: SmartGlass.Common.Model.ModelException: Unable to retreive a token.

    at XboxApp!<BaseAddress>+0x1672285

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 ContentHost> HandleSignInStateMessage. Setting allowAppDeactivation: True

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInViewModel> UpdateState state=ErrorSigningIn, errorCode=Authentication_WebToken_UserCancel

    05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 ActivationManager> Activate. Completed.
Thema:

XBOS-3013 38fb408c-8937-488f-9375-0a2dac24e142 2016/12/03 - 04:15:43 UTC

Loading...
  1. XBOS-3013 38fb408c-8937-488f-9375-0a2dac24e142 2016/12/03 - 04:15:43 UTC - Similar Threads - XBOS 3013 38fb408c

  2. XBOS-3013 9bc34cbe-25a4-4bf6-a818-ff9a12b5d245 2017/12/25 - 14:59:47 UTC

    in XBoX on Consoles
    XBOS-3013 9bc34cbe-25a4-4bf6-a818-ff9a12b5d245 2017/12/25 - 14:59:47 UTC: CAN NOT REDEEM 12 MO XBOX LIVE GOLD GIFT CARD. CODE: XBOS-3013 9bc34cbe-25a4-4bf6-a818-ff9a12b5d245 2017/12/25 - 14:59:47 UTC 45f4e514-ca80-4a38-810f-c1103bfc2006
  3. XBOS-3013

    in XBoX on Consoles
    XBOS-3013: XBOS-3013 305117a6-635f-44f0-8f55-bd7366ce5db0 2017/10/06 - 18:13:34 UTC f1ef3418-737d-472f-9bcb-843054fd5eb0
  4. xbox live gold redeem fail. XBOS-3013 3754841a-41e6-44e9-9dab-1563081aae9e

    in XBoX on Consoles
    xbox live gold redeem fail. XBOS-3013 3754841a-41e6-44e9-9dab-1563081aae9e: purchased digital code from microsoft site. tried to redeem on console and pc but no go. i get the error code above and a message stating "something happened on our end try again later"...
  5. XBOS-3013 fa515522-48d0-4bbd-8aca-0c271bbbade8

    in XBoX on Consoles
    XBOS-3013 fa515522-48d0-4bbd-8aca-0c271bbbade8: I've tried putting code on the xbox.com/errorhelp but it's NOT helping. Trying to redeem 3 month membership for my son. 22073a6c-1eec-43f6-afee-148a2fe6bc83
  6. xbos-3013

    in XBoX on Consoles
    xbos-3013: it keeps putting that code xbos-3013 or c4d26507-cf4f-428f-b502-ce3e6c7e0d47 every time i try to redeem a 6 month xbox live card always saying something is wrong e3ee1281-bc05-4333-879b-7bc7daa41f49
  7. XBOS-3013

    in XBoX on Consoles
    XBOS-3013: Every time I try do redeem a code apear a code error XBOS-3013 785b3ac0-da6a-4bde-8564-673a91125119
  8. XBOS-3013 93f5f4f1-5e8f-459d-a8fa-0e6458cd1225

    in XBoX on Consoles
    XBOS-3013 93f5f4f1-5e8f-459d-a8fa-0e6458cd1225: I keep getting this code when trying to redeem a 12m prepaid gift card 0043a655-dbcf-443b-bd8a-6bfbb4c3d47b
  9. I have XBOS-3013 popping up on a gift card I paid for. Who do I call to investigate?

    in XBoX on Consoles
    I have XBOS-3013 popping up on a gift card I paid for. Who do I call to investigate?: I have been trying to redeem the code. Absolute joke every time it tells me that there is an error, or try later. Come on for crying out loud! It's a freaking XboxLive card I bought!!! What seems...
  10. XBOS-3013 e7020818-d66a-46c0-9dbf-1f68141ff1f1

    in XBoX on Consoles
    XBOS-3013 e7020818-d66a-46c0-9dbf-1f68141ff1f1: I just purchased a 3-month xbox live gold card and every time I put in the code and press redeem it says there's an error e4f8d22f-f281-4556-9587-f89edc8233c8