XBOS-3010 9593bcd9-84e6-4e36-b314-09daf7570e08

Webtranslation:

"

I informed you

that I have tried to redeem a two day promotional xbox live gold code

recently and it has given me an error on its page and on xbox one.

"

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

Another thing to keep in mind is that 2 day trails can not be stacked onto any already existing Gold subscriptions

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Code I got was:

XBOS-3010

0bd7b53e-184f-4362-802e-b238075594a6

same thing is happening to me. i've contacted 1 800 4 my xbox and they had to push me to tier 2 tech support. I am waiting on the call. i could tell that my code was active, b/c when i put the code in, it told me that i was about to submit a non refundable
code for $$ on my account. then upon hitting 'ok' it errored out. the tier 1 techs had no idea what the issue would be. they had me go to account.live.com, sign in, and verify my security information and credit card info. after that, they looked to see
if my account was split (which apparently sometimes happens when you sign onto windows phones with the account attached to your gamer tag), but it was fine. i've already spent the $$ for a digital copy of destiny (which is the game that made me cave to buy
an x1 in the first place), and i can't even play it unless I want to spend another $90 for the game and pass only to have $100 floating on my account when they get it fixed.

contact xbox on phone and let them check your code, maybe its not activated

Hey there MOONSCARRED!

Sorry to hear about the code redemption issue. If you haven't already, please go ahead and try the suggested steps above. If you continue to experience the issue, please create a new thread. This way you can receive support specifically tailored to
you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!