XBoc Series X - Fortnite - No Sound Through Astro A20 Gen 2Wireless Headset

I'm in a similar situation...

I use astro a50 gen 2 headset for my audio through optical port, without the optical port on the Series X my £299 astro headset is useless, just had order and spend another £299 for the astro a50 gen 4 to work with the Series X,

I would have rather have paid an extra £5-£10 more for the Series X console for it to have an optical port than having to pay out £299 for a new headset

I use a 4K monitor but it has no speakers, so I'm stuck with no audio at all for the Series X until I get my new headset.

Hyper X Cloud Alpha

Astro A10 A20 A40 A50

Can you provide us with the exact model of the Astro headset you're getting (e.g. A50, A20 etc.)?

Depending on how the headset connects to the console (directly to the console or through a Mixamp), we can provide better help.

It didn’t work and I also have a Xbox series x trying to use the bo2 game chat and doesn’t work with my A20 headset

hello and thank you for your quick response

I have recently purchased the a20 headset and connected it to the xbox but it still did not work i tried it on my PC and it worked good and the sound is also working as it should but when i went back to connect it to the xbox then I noticed that the sound
is too low and the mute icon is still on mute..

I purchased Xbox one X gold rush edition and Astros A20 head set both are brand new. I am pretty sure the controller is new as well. Why is the mute icon still on mute when this is a whole different console? Is the accounts muted?