Xboc App on Windows 10 fails to load installed games in the list then crashes.

AntonyGledstone · Apr 20, 2023

I am running Windows 10 and the Xbox App has stopped loading the list of installed games. I can see it trying to load it but nothing comes up. The app eventually closes down. The games won't run either when launched from icons. I have tried the App Repair, App Reset and App Reinstall and nothing has fixed it. It occurred yesterday but seemed to go away but now its been doing this for the past few hours.

Also, I can see this error in the Windows Event Application logs.

Faulting application name: XboxPcApp.exe, version: 2303.1001.7.0, time stamp: 0x64238f55

Faulting module name: combase.dll, version: 10.0.22000.1641, time stamp: 0x6dfc7dc5

Exception code: 0xc0000602

Fault offset: 0x0000000000220a3f

Faulting process ID: 0x1958

Faulting application start time: 0x01d97346fabb3861

Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2303.1001.7.0_x64__8wekyb3d8bbwe\XboxPcApp.exe

Faulting module path: C:\WINDOWS\System32\combase.dll

Report ID: fc482d48-5170-485d-91fa-641a7d71109e

Faulting package full name: Microsoft.GamingApp_2303.1001.7.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.Xbox.App

:)

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Let's try to troubleshoot. Please follow the steps here:

https://support.microsoft.com/en-us/windows/usi...

Then please restart your PC and try it again. Thanks!

Antony Gledstone

Hi Dericka

I tried that earlier and also again now and it hasn't made any difference. I have also noticed that if I try and access the General settings, I get a message saying "Looks like you're stranded.. There might be a problem with the App."

Antony Gledstone

I have uninstalled it and now I can't install it. Gaming Services appears to be part of the problem. Followed instructions on how to reinstall Gaming Service but when I press the install button in the Windows store it the button goes grey then nothing.

Antony Gledstone

Looks like it has resolved itself. Gaming services have now installed, and I can see all my game pass games.

XBF Crystal P

Hi there Nor,

Thanks for the reply! Unfortunately, you will need to click the install to download any digital content for PC.

If you have a Windows 10 device, you can now use the Xbox app to connect to the Xbox Live service.

Visit
How to sign in to the Xbox app on Windows 10 for more info on the Xbox app, and also

How to install Xbox games on Windows 10.

If you’re having problems installing the Games for Windows Live app, or connecting to the Xbox Live service, see

Troubleshoot Games for Windows Live connection problems.

For other gaming options, see:

Where to download games for Windows 10

Hope this helps.

Xboc App on Windows 10 fails to load installed games in the list then crashes.