XBL TECH conversation

Allen D. has joined the chat

Microsoft Answer Tech

Welcome to Microsoft Support for Xbox. How can I help?

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Thank you for contacting Xbox Customer Support my name is Allen. May I have your name please?

mark

Hello Mark! It's good to have you here, I want to be a big help for you , What do you want me to achieve today?

Gt;

IS IT xb.l OR MY xb.x?

Hello, nice meeting you here, how can I help you today : ) ?

B4 i send my Xb.X to MS.Hospital 1) games freeze, hangs or closes 2) dashboard slow/stutter movement 3) signing in difficulties 4) slow/freeze transfer from internal to external drive (I own an official Seagate 2T (usb) 5) my external drive keeps telling
me "external ready" to use 6) when installing games to internal Hd it sometimes stops n' starts 7) keep getting errors (0x8027025a) 8) errors for preview hub, error reporting 9) "need to install" when it already is

before all the sarcasm comments come :- iv reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports.

And yes I understand im in preview and expect bugs but im trying to find if it is my console. this is not a [b*t*h] post

Althou XbL says service's are all up n' running/

srry for part of note... I copied and pasted from my forums

I understand, I just want to know if what help do you want from me Mark?

its been doing this for a few days now

is it LIVE or my XB.X/

My console is just out of warrenty

I just want to make sure that we are on the same page, and I really want to ask if what help do you need from me Mark?

is it goin tobe a waste of money to have it sent for repair

I see, so to make sure of the issue, is it about the repair of your console is that correct?

we are on the same page.. is it the service xblive causing this?

i don't kno if it does need repairing

I just want to ask if what is the problem that you have encounter on your console, can you please tell me further for me to identify the issue, so I could help you.

as above...

B4 i send my Xb.X to MS.Hospital 1) games freeze, hangs or closes 2) dashboard slow/stutter movement 3) signing in difficulties 4) slow/freeze transfer from internal to external drive (I own an official Seagate 2T (usb) 5) my external drive keeps telling
me "external ready" to use 6) when installing games to internal Hd it sometimes stops n' starts 7) keep getting errors (0x8027025a) 8) errors for preview hub, error reporting 9) "need to install" when it already is before all the sarcasm comments come :- iv
reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports. And yes I understand im in preview and expect bugs but im trying to find if it is my console. this is not a [b*t*h] post Althou XbL says
service's are all up n' running/

are you even reading this conversation?

Yes, I already read that, I just want to ask if do you still have an access on your console, I mean do you still play games on it?

3 times iv played... yet sometimes it tells me i need to install when its already installed

just because i have played games on this console... doesn't mean to say everything is good

im really annoyed n' frustrated that im paying for a monthly servive that is bein wasted

10.99 to be axact

I understand about that, okay so I just want to ask if what have you tried so far?

once again..... az above

B4 i send my Xb.X to MS.Hospital 1) games freeze, hangs or closes 2) dashboard slow/stutter movement 3) signing in difficulties 4) slow/freeze transfer from internal to external drive (I own an official Seagate 2T (usb) 5) my external drive keeps telling
me "external ready" to use 6) when installing games to internal Hd it sometimes stops n' starts 7) keep getting errors (0x8027025a) 8) errors for preview hub, error reporting 9) "need to install" when it already is before all the sarcasm comments come :- iv
reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports. And yes I understand im in preview and expect bugs but im trying to find if it is my console. this is not a [b*t*h] post Althou XbL says
service's are all up n' running/

I understand, after this what happened on your console?

iv reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports. And yes I understand im in preview and expect bugs but im trying to find if it is my console.

my console is acting bananas

I see, okay since you have been tried everything, I can see here that the only thing that we can do is to send your console for a repair.

how much is that?

what do i need to include n' send altogether

The amount will be 249 USD from the shipping fee

u gotta b kidding me??????

Aside from the 249 USD is the additional charged for the shipping Fee.

wots that in sterling?

might az well buy a bloody new one

Yes, that is one of the advisable for the customer, instead of sending for repair we encourage them to buy for the new one

i bet u do encourage them to buy a new one

But I have an other option, if you want you can send it also to some repair shop that is nearer on your place for you to be able to get the lesser price for the repair.

i think its time i dumped xbox subscription and continue with

pS4

:)