XBL Scenario for a frustrated parent!

DanGalley · Dec 26, 2014

Hi

I have a scenario, that is probably pretty straight forward to resolve

I would like to have my XBL account as the main one, with XBL gold. But my two kids aged 6 and 5 to have access to gold to play their friends but unable to make purchases without a passkey etc.

We all have accounts, but mine is the only one with XBL gold at present.

Any help would be appreciated.

Many thanks

D

:)

ngocphi · Dec 26, 2014

Frustrated Parent

Hello there. A lot of people have been having the same issue. Their phone number is 425 954 5113
Click to expand...

ummm cause duh people should be keeping it clean and I'm sorry 1% is not alot

And no they don't have any contact number it prevents harassment

GiggleStomper10 · Dec 26, 2014

Frustrated Parent

My son's x-box account keeps getting banned for cheating. It says unauthorized use of software or hardware. My son is only 9 years old and claims he doesn't know what's going on. What's frustrating me is I don't know what's going on. I want to be
able to access my son's account and find out why its being banned. When I click on the "Apply for Review" I get asked questions I don't know the answers to in order to move forward. In fact I only answered one question wrong. Customer service says they can't
help.

Why am I being denied access to why the account has been banned and given this broad explanation. The kid is only 9 how the hell would he have installed software or hardware to help him cheat? I feel cheated out of all the money I have dumped into this
thing only to not have use of it. I am very close to throwing the thing out the window.

Does anyone know if PlayStation has better customer service?

THEOWENKILLER · Dec 27, 2014

support.xbox.com/.../xbox-360-online-safety

Have a read through this.

Make sure you create child accounts for you kids, as a lot of parental control options are only available on child accounts.

THEOWENKILLER

support.xbox.com/.../xbox-360-online-safety

Have a read through this.

Make sure you create child accounts for you kids, as a lot of parental control options are only available on child accounts.

ngocphi

Hello there. A lot of people have been having the same issue. Their phone number is 425 954 5113

ummm cause duh people should be keeping it clean and I'm sorry 1% is not alot

And no they don't have any contact number it prevents harassment

FunnyJuggler117

Hello there. A lot of people have been having the same issue. Their phone number is 425 954 5113

ngocphi

unauthorized use of software that doesn't sound right ate you sure it's not something else like communications suspension

Repeated cheating and account modification will only result in a perm ban not repeat suspensions just like any other console

If I were you I'd watch your child more closely

You can check https://enforcement.xbox.com

With the parental acount and check his enforcement history

If it's communication suspension which is more likely

If that's the casetell him to keep it clean

KindGryphon

The questions it asks are there to gauge your knowledge of the code of conduct. All answers to the questionaire are in the code of conduct.

Playstation support also is not better when it comes to bans/suspensions. They dont have any sort of case review process at all for bans/suspensions and psn support cannot assist with bans/suspensions on psn either.

XBL Scenario for a frustrated parent!