XBL Rewards showing my status as not Gold - I've been gold for 14+ years

This is affecting the percentage I get in rewards. I should be getting 6 but it is only showing me as getting 3%.

Please let me know what you can do to resolve this error and award me any missing rewards. I have been gold since November 2003, with no lapses and my subscription is preloaded thru 2019.

:)

 

10 Year Loyalty - Xbox

Hi my GTag is ive been an xbox live gold member nonstop for over ten consecutive years. and ive been an xb gold rewards member since the beginning. i have vip status 3xS and champion status along with lots of microsoft points. i noticed my rewards
account says upgrade gold. when ive been gold since the birth of xbl and xbr. why did it change my gold status to free? i talked to all xbl by phone and told me you guys have to fix it. please put my rewards account back to gold as it shpuld be. thanks

 

7 FIX MY XB REWARDS STATUS.

Hi

my GTag is ive been an xbox live gold member nonstop for over ten consecutive years. and ive been an xb gold rewards member since the beginning. i have vip status 3xS and champion status along with lots of microsoft points. i noticed my rewards
account says upgrade gold. when ive been gold since the birth of xbl and xbr. why did it change my gold status to free? i talked to all xbl by phone and told me you guys have to fix it. please put my rewards account back to gold as it shpuld be. thanks

 

You'll need to post in the support section of this forum so they can check into it for you.

 

Thanks, forgot that the support tab was different. I have rarely come on the forums since they went full reddit a while back.