XBL Rewards Not Depositing

I am having a problem with my XBL rewards not depositing. I previously reported the issue 2 months ago

here and since the initial response from XBLRewards8 I have heard nothing. I've chased this up several times with chat support and they have advised that I raise another forum post.

Please can this be looked into asap, I currently now have 12k of reward points I cannot access and the only response I'm getting from support on the issue is silence.

:)

 

XBL Rewards Not Depositing

Hello RINGO PRIME,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

 

XBL Rewards Not Depositing

I have an ongoing issue with my XBL Rewards not redeeming. I get a message saying my account information needs updating, I have checked my account and everything appears to be normal and the message I get doesn't indicate what the issue is. I've gone around
in circles with chat support and don't know what else to do, this problem has been ongoing for months and I have over 7k worth of points I can't redeem.

Please can this be looked into....

 

Hello RINGO PRIME,

At the time of this posting, we have still not received a resolution for this issue from the team assigned to this error. As discussed in your previous post, this database issue preventing your deposit is occurring on a database outside of our control. Therefore we
must rely on this team to provide their solution for this issue. Once they provide their solution for this issue, we can proceed with correcting this error. Again, we apologize for the inconvenience that this delay is causing. At the current time, this team
has not provided a estimated resolution date for this issue.