XBL Gold renewed itself without warning! Wrong credit card! Help plz!

Discus and support XBL Gold renewed itself without warning! Wrong credit card! Help plz! in XBoX on Consoles to solve the problem; Sorry if I seem to be overreacting or something, but I'm not. Ok so anyways, it seemed weird to me that my subscription wasn't telling me it was about... Discussion in 'XBoX on Consoles' started by TylerBreaux, Nov 6, 2017.

  1. TylerBreaux
    TylerBreaux Guest

    XBL Gold renewed itself without warning! Wrong credit card! Help plz!


    Sorry if I seem to be overreacting or something, but I'm not. Ok so anyways, it seemed weird to me that my subscription wasn't telling me it was about to expire, when I knew it was supposed to that month. I checked to see when it
    was going to expire and it apparently renewed 2 days ago. I never got a warning or anything about it expiring or that it was renewed. Normally I'd be ok with this, since I was planning on renewing it that month, but it's under my dad's credit card... me, being
    stupid, never removed his credit card from the list, or whatever it is you do to keep it from doing that. So is there a way to get a refund? He's going to be pissed regardless if it gets refunded or not, but I'd rather him be pissed and have his money then
    pissed with no money.

    :)
     
    TylerBreaux, Nov 6, 2017
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Nov 6, 2017
    #2
  3. help

    i want to buy 1 month live gold for 1$

    with mums credit card

    but i dont know if it safe plz help me
     
    Orestispro12345, Nov 6, 2017
    #3
  4. TylerBreaux
    TylerBreaux Guest

    XBL Gold renewed itself without warning! Wrong credit card! Help plz!

    Seriously though, it didn't warn me or anything!
     
    TylerBreaux, Nov 6, 2017
    #4
  5. Smwutches
    Smwutches Guest
    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Nov 7, 2017
    #5
  6. TylerBreaux
    TylerBreaux Guest
    Ah damn. Not a good thing for someone with crazy anxiety to talk to people I don't know, especially over the phone, for some reason. Ok well thanks. Now I just gotta let my dad know... yay...
     
    TylerBreaux, Nov 1, 2018
    #6
  7. TylerBreaux Win User

    XBL Gold renewed itself without warning! Wrong credit card! Help plz!

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
    Ah damn. Not a good thing for someone with crazy anxiety to talk to people I don't know, especially over the phone, for some reason. Ok well thanks. Now I just gotta let my dad know... yay...
  8. Smwutches Win User

    XBL Gold renewed itself without warning! Wrong credit card! Help plz!

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  9. TylerBreaux Win User

    XBL Gold renewed itself without warning! Wrong credit card! Help plz!

    Seriously though, it didn't warn me or anything!
  10. Leo Invictus Win User

    Does a membership purchase VIA giftcard override credit card purchase?

    If you purchase and apply an Xbox Live Gold card to your account
    before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

    To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
    Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

    I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
    that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.
  11. PalZer0 Win User

    Can you use a Gift Card to Buy Xbox Live?

    Hi OstrichTheGamer.

    -

    Unfortunately, it's currently not possible to use stored credit from Xbox gift cards as a valid payment option for XBL Gold. This is due to the automatic renewal (which is on by default) requiring a valid credit card or Paypal account.
Thema:

XBL Gold renewed itself without warning! Wrong credit card! Help plz!

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