XBL Cant Connect/profile "Download" Error(8015190E)

Since yesterday (or longer dk) i cant get into XBL anymore.

Only Error that pops up is 8015190E, now if im not wrong that would mean i cant download my profile/its corrupt/etc. but the thing is I have that with all Profiles on 2 HDDs.

Deleting it wont work since see next point, and i allready tried to "clear" the System Cache.

When i do the connection test, Internet is fine as always, but the XBL connection test is failing.

No new Router/ISP/IP or anything, would be really really suprised if this is on my end somehow.

:)

 

Error code 8015190E

A few weeks ago i tried to connect to xbl but got the error code 8015190E. This was an error code i'm not familiar with, so i looked it up and basically it said that this was an error code you get when trying to sign into your account on somebody else's
xbox. I'm signing into my account on my own xbox, so i shouldn't be getting this code. I've now deleted my profile so i could re-download it, but it's saying it cant connect to xbl so my profile is basically gone until this issue is resolved. Somebody, PLEASE
HELP!!!

 

Can't log in to my account or connect to Xbox Live

Cant login either, or even get a connection to XBL.

Tryed 2 HHDs/2 Profiles both cant get DL (8015190E)

Internet Connection is fine, XBL Network test is failing.

 

Hey there R3db4sS!

Sorry to hear about your connection issues.

Could you answer the following questions?



What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many consoles do you have connected to this router?

Wired or wireless (for each console):

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:



We will be waiting for your answer

 

What Country/State/Province do you live in? Austria/Vienna

Modem brand & model number: Thompson TWG870UG

Router brand & model number:

How many consoles do you have connected to this router? 1

Wired or wireless (for each console): Wired

Things you have tried:

Is UPnP Enabled? Yes

Do you have a NAT error? No

Any Error Codes you encounter: 8015190E

Who is your ISP ? UPC Austria

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000-000B

X: 0000-F001

Y: 30A8-48E0

Z: 0000-0000

ID:0006-0000

L: 0015-10F1

Q:8007-0435

T: Verkabelt (Wired)

A:192.168.0.11/255.255.255.0

G:192.168.0.1

D:195.34.133.21/212.186.211.21

 

Having the same issue for over 2 hours, got booted and cannot log back in to XBL.

 

Hey R3db4sS, thanks for posting that information!

You mentioned earlier that whenever you try to run a connection test it fails, does it give you any error codes/messages?

Hey there Daniel S 68T!

Could you please start a new thread, doing so will make it easier for everyone to assist you.

Thanks!

 

nope not really, only says there was an error and the pop up to the typical "Try this steps to resolve this error"

The "Teststatus" is Fine for Network and Internet but an Error for XBL, nothing more

and the "Livestatus" is an Aktiv for everything except a Warning for "Spielersuche"(i guess that would be Machmaking)

 

I actually have the exact same as him, so I will just wait for an answer to his =)

 

Hey R3db4sS!

Have you tried rebooting your Router/Modem yet? This might fix the issue.

Please let us know how that goes

 

Hi,

I am also in Vienna, Austria, also with UPC als my ISP and I am also having trouble connecting to Xbox Live since Thursday. The Xbox Live Connection test also gives the same result as R3db4sS. Network and Internet are working but Xbox Live Status is "Failed".
Router and modem have been rebooted multiple time. I even tried another router / wired / wireless / UPnP / Manual port forwarding. The result is the same.

Very annoying!

 

Here are the numbers in my Error Status Report (wired, 1 console, router running DD-WRT with UPnP, never had any problem with XBL until now)

W: 0000 - 000B

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 8015 - 190E

Q: 8007 - 0435

T: Wired

A:192.168.0.8/255.255.255.0

G:192.168.0.1

D:195.34.133.21/212.186.211.21

 

Hey there CGGX!

Sorry to hear about the connection issues.

Could you try connecting your Xbox 360 Console directly to your modem just to check if that makes any difference?

Please let us know how that goes

 

Hi Brosky aP,

I already connected my X360 directly to the UPC modem yesterday as part of the tests and it didn't help. I got the same result (Internet was "OK" but Xbox Live was listed as "Failed").

I just did the

◦Left trigger

◦Right trigger

◦Right trigger

◦Left trigger

◦Right bumper

◦Left bumper

as listed in the 11. step (Gather trace route Information) of
support.xbox.com/.../connection-error-solution and here are the result:

tracert.xboxlive.com [65.55.42.1] reached after 27 hops

[77.67.48.162] and [77.67.48.163] reached after 8 hops

tgs.prod.xboxlive.com [65.55.42.183] NOT reached after the 30 hops

tiles3.zune.net [65.5542.171] NOT reached after the 30 hops

So I've tried to do the trace route on my computer, and 65.55.42.183 took 38 hops

Tracing route to macs.xboxlive.com [65.55.42.183]

over a maximum of 60 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1

2 1 ms 1 ms 1 ms 192.168.10.1

3 * * * Request timed out.

4 10 ms 10 ms 9 ms 84.116.25.225

5 10 ms 30 ms 10 ms 84.116.218.73

6 9 ms 12 ms 9 ms 213.46.173.125

7 8 ms 10 ms 12 ms xe-3-1-0-0.vie-96cbe-1a.ntwk.msn.net [198.200.130.32]

8 22 ms 22 ms 24 ms ae3-0.fra-96cbe-1b.ntwk.msn.net [191.234.82.44]

9 * 32 ms 32 ms ae6-0.ams-96c-1b.ntwk.msn.net [207.46.42.52]

10 32 ms 35 ms 35 ms ae7-0.am3-96c-1b.ntwk.msn.net [191.234.81.133]

11 * * * Request timed out.

12 33 ms 32 ms 32 ms 100.94.35.15

13 * * * Request timed out.

14 33 ms 33 ms 34 ms 100.94.35.48

15 * * * Request timed out.

16 32 ms 34 ms 36 ms ae6-0.am2-96c-1b.ntwk.msn.net [191.234.81.196]

17 34 ms 56 ms 33 ms ae5-0.amb-96cbe-1b.ntwk.msn.net [191.234.81.127]

18 * * 34 ms ae4-0.lts-96cbe-1a.ntwk.msn.net [204.152.141.123]

19 36 ms 35 ms 35 ms ae4-0.lon04-96cbe-1a.ntwk.msn.net [191.234.81.154]

20 * 35 ms * ae12-0.lon04-96cbe-1b.ntwk.msn.net [207.46.44.163]

21 101 ms * 103 ms 191.234.85.31

22 104 ms 104 ms 102 ms ae8-0.nyc-96cbe-1b.ntwk.msn.net [191.234.81.87]

23 112 ms 107 ms 108 ms ae12-0.was02-96cbe-1c.ntwk.msn.net [191.234.84.144]

24 108 ms 107 ms 108 ms 191.234.85.32

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 153 ms 155 ms 157 ms ae3-0.den01-96cbe-1a.ntwk.msn.net [191.234.80.193]

30 155 ms 159 ms 155 ms ae9-0.cys01-96cbe-1a.ntwk.msn.net [191.234.84.176]

31 * * * Request timed out.

32 182 ms 189 ms 178 ms ae9-0.co2-96c-1a.ntwk.msn.net [191.234.82.236]

33 179 ms 182 ms 178 ms 134.170.8.231

34 * * * Request timed out.

35 * * * Request timed out.

36 179 ms 180 ms 181 ms 25.255.0.94

37 178 ms 180 ms 182 ms 25.255.0.3

38 179 ms 182 ms 180 ms macs.xboxlive.com [65.55.42.183]

Trace complete.

While tile3.zune.net is unreachable even after 60 hops:

Tracing route to tile3.zune.net [65.55.42.171]

over a maximum of 60 hops:

1 1 ms <1 ms <1 ms 192.168.0.1

2 1 ms 1 ms 1 ms 192.168.10.1

3 * * * Request timed out.

4 8 ms 10 ms 9 ms 84.116.25.225

5 45 ms 9 ms 9 ms 84.116.218.73

6 30 ms 10 ms 9 ms 213.46.173.125

7 11 ms 10 ms 10 ms xe-3-1-0-0.vie-96cbe-1a.ntwk.msn.net [198.200.130.32]

8 12 ms 11 ms 8 ms ae8-0.vie-96cbe-1b.ntwk.msn.net [191.234.84.215]

9 39 ms 34 ms 32 ms ae5-0.pra-96cbe-1a.ntwk.msn.net [191.234.82.53]

10 * * * Request timed out.

11 102 ms * 103 ms ae4-0.nyc-96cbe-1a.ntwk.msn.net [204.152.141.191]

12 108 ms 107 ms 102 ms ae0-0.nyc-96cbe-1b.ntwk.msn.net [207.46.38.113]

13 107 ms 108 ms 105 ms ae6-0.was02-96cbe-1c.ntwk.msn.net [191.234.84.142]

14 108 ms 107 ms 105 ms 191.234.85.32

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 152 ms 153 ms 154 ms ae7-0.den01-96cbe-1a.ntwk.msn.net [191.234.84.222]

20 155 ms 156 ms 154 ms ae8-0.cys01-96cbe-1a.ntwk.msn.net [191.234.80.191]

21 * * * Request timed out.

22 180 ms 183 ms 177 ms ae9-0.co2-96c-1a.ntwk.msn.net [191.234.82.236]

23 177 ms 177 ms 183 ms 134.170.8.247

24 * * * Request timed out.

--- SNIP ---

60 * * * Request timed out.

Trace complete.

Could it be the problem? How big is the TTL set by the Xbox on the packets? But it looks like the problem is on your side, because from the 7th hop onward are the routers in your network (msn.net)

 

Hey CGGX!

Thanks for posting that information. It indeed looks like the connection is going real slow. What are your current DNS Settings?

We'll be waiting for your answer