XBL app will not show my game library after clean install of the operating system

Hi Daniel Sprague,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Daniel Sprague,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand that your Library content was not found after performing the clean install of the operating system.

Let us check on this together and sort this out to assist your concern.

Please check on this article and see the steps that relates to your issue. Troubleshoot issues with the Xbox app for Windows | Xbox Support. (Open each category and follow the steps provided





You may also try to follow the troubleshooting steps that this article suggested.

• Xbox App on PC not showing installed games - Microsoft Community
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

If the above answer doesnt work you can also try to Factory Reset your console,
choosing keep all games and apps option to not delete your games installed. This will refresh only the operative system, like a clean install of the operative system.

installed clean operating system with all the latest updates.

You can also try to Factory Reset your console.
Choosing keep all games and apps option to not delete your games installed, this will only clean install the operative system.