Xbix suddenly scrolling down when controller turned on.

rjmgrant · Apr 20, 2018

Hello. I turned on my Xbox today to find it unusable. As soon as the controller connected the menu kept scrolling down at a fast pace. Managed to get into a game but it was clear the controller was sending a down signal in the right stick as without touching
the controller the menu kept moving down and my charter kept running backwards. It was fine the night before. I have two controllers and he problem persists with both. One is wireless and one is wired. Please advise?

Rich

:)

ChibiShadowzz · Apr 20, 2018

Xbox One infinitely scrolling down.

My Xbox has began scrolling down forever and scrolling up does nothing as it is overpowered. I initially thought it was a controller problem so I took the battery pack out and turned on another controller but it still continuously scrolled down. I then restarted
my xbox and din't turn on any controller but it still scrolls down even with no controller turned on and smartglass can't overpower it either. I hard reset my console but the problem still persists. The strangest thing is it doesn't scroll down when browsing
settings but it does on the home screen, youtube and everything else I've tried.

LA Danno · Apr 20, 2018

Dashboard constantly scrolling to the right

Thanks for the reply.

I turned on the console without having the controller connected and it didnt move from the home screen, when i turned on the controller i waited a minute before pressing a button and again it stayed still. The second i touched any button it instantly started
scrolling right.

RB doesnt give off the same "click" as LB so it may be due to that.

Mister Kellogg · Apr 23, 2018

Hi rjmgrant,

Thank you for reaching out to us on this. Let's check out the steps in the
syncing controller guide to see if those steps help with this. If not, let's also make sure the

controllers are up to date. If they are, then the next step will be a
quick factory reset of the console. Please be sure to keep your games and apps installed when asked to do so during this process.

Thank you and have a great week!

Mister Kellogg

Hi rjmgrant,

Thank you for reaching out to us on this. Let's check out the steps in the
syncing controller guide to see if those steps help with this. If not, let's also make sure the

controllers are up to date. If they are, then the next step will be a
quick factory reset of the console. Please be sure to keep your games and apps installed when asked to do so during this process.

Thank you and have a great week!

Smwutches

That's the Xbox Narrator. Follow these steps to turn it off:

Scroll left on the Home screen to open the guide.

Go down to the fifth tab and select Settings.

Scroll left and select the default option, All Settings.

The bottom option in Settings is Ease of Access. Scroll down to it and then scroll right to find and select Narrator.

The focus will default to the area where you can turn narrator on and off again. Press the A button on your controller to turn the narrator on. To turn it off, press the A button again.

RobertBuckalew

The "Narrator"....

Scroll left on the Home screen to open the guide.

2.Go down to the fifth tab and select Settings.

3.Scroll left and select the default option, All Settings.

4.The bottom option in Settings is Ease of Access. Scroll down to it and then scroll right to find and select Narrator.

5.The focus will default to the area where you can turn narrator on and off again. Press the A button on your controller to turn the narrator on. To turn it off, press the A button again.

penguin202020

Other controllers are not affected at the moment and when i hook the wired one up to another xbox it dosen't now have the menu scroll problem bit still looks down in games and it's not like stick drift where you can still look up, it fights to look down when i try to look up, when this happened before it did have the scroll and the looking problem when I hooked it up to another xbox. Edit- it has now started to affect the controller that came with my xbox but it turns left

MonsterTecM50

Hello, thank you for posting on the Xbox Forums.

Maybe the problem is that your control is already corrupted. (it may be dirty or it just has faults)

Have you tried another control yet?

Click here to contact support.

Xbix suddenly scrolling down when controller turned on.