XB1X - Loose Optical Port - Poor support thus far

Discus and support XB1X - Loose Optical Port - Poor support thus far in XBoX on Consoles to solve the problem; Hello, I'm looking for some opinions here and also to see if anyone else has the issue of their optical port being so loose any optical/toslink cable... Discussion in 'XBoX on Consoles' started by steezlyons, Feb 28, 2018.

  1. steezlyons
    steezlyons Guest

    XB1X - Loose Optical Port - Poor support thus far


    Hello,

    I'm looking for some opinions here and also to see if anyone else has the issue of their optical port being so loose any optical/toslink cable will just fall right out at the slightest movement of the cable and often the audio cuts out if it's not sitting
    in there perfect.. I have quality Toslink cables too...2x Blue Jeans cables, 2x Astro's, and just a generic one, all of which snap into my TV and AV gear, but not the XB1X.

    I started by swapping my unit for a new one at Best Buy (I only purchased it originally 18 days ago) but the second one had the exact same issue.

    I put in a support ticket and the support has been horrific. Both chat support reps were more concerned with asking me how my day was then actually helping. They kept confusing HDMI port with Optical port and would take 5-10 minutes per each meaningless,
    helpless message and would run me in circles for 2 hours each time. It took me literally two hours for them to say that a Offline support rep would email me, in which they never did. I went through this twice and still yet to have received any help.

    I could send my XB1X in for repair but I feel that's annoying considering these units were faulty from the start. I'm almost certain if I try the Advanced Exchange Program, I'm just going to get someone else refurbished XB1X, is this accurate? I feel that
    I deserve to be sent a new console and I can send mine back, I'm not sure if thats a possibility but when you just spent over $500 on a new console, wasted time exchanging it at Best Buy only to have the same issue, then waste hours and hours with the support
    reps...I believe I should receive a new fully functional unit, not a refurbished, etc. If I wanted to buy a refurbished unit I wouldn't have spent over $500...

    Any suggestions or tips or anything to go about this?

    Thank you,

    :)
     
    steezlyons, Feb 28, 2018
    #1
  2. Borss39
    Borss39 Guest
    No Dolby 5.1 through optical output at launch

    Link

    They should have been more up front about thus. Luckily my Surround speakers support DTS.
     
    Borss39, Feb 28, 2018
    #2
  3. steezlyons
    steezlyons Guest
    Loose Optical Port - Support has not helped me at all yet

    Hello,

    I just purchased an XB1X and the optical port is so loose any optical/toslink cable will just fall right out at the slightest movement of the cable and often the audio cuts out if it's not sitting in there perfect.. I have quality Toslink cables too...2x
    Blue Jeans cables, 2x Astro's, and just a generic one, all of which snap into my TV and AV gear, but not the XB1X.

    I started by swapping my unit for a new one at Best Buy (I only purchased it originally 18 days ago) but the second one had the exact same issue.

    I put in a support ticket and the support has been horrific. Both chat support reps were more concerned with asking me how my day was then actually helping. They kept confusing HDMI port with Optical port and would take 5-10 minutes per each meaningless,
    helpless message and would run me in circles for 2 hours each time. It took me literally two hours for them to say that a Offline support rep would email me, in which they never did. I went through this twice and still yet to have received any help.

    I could send my XB1X in for repair but I feel that's annoying considering these units were faulty from the start. I'm almost certain if I try the Advanced Exchange Program, I'm just going to get someone else refurbished XB1X, is this accurate? I feel that
    I deserve to be sent a new console and I can send mine back, I'm not sure if thats a possibility but when you just spent over $500 on a new console, wasted time exchanging it at Best Buy only to have the same issue, then waste hours and hours with the support
    reps...I believe I should receive a new fully functional unit, not a refurbished, etc. If I wanted to buy a refurbished unit I wouldn't have spent over $500...

    Any help, suggestions or tips or anything to go about this?

    Thank you,
     
    steezlyons, Feb 28, 2018
    #3
  4. J.R.G.
    J.R.G. Guest

    XB1X - Loose Optical Port - Poor support thus far

    You should hear a snap/click when the optical cable is fully inserted; my guess is you're not pushing it in far enough.
     
    J.R.G., Feb 28, 2018
    #4
  5. J.R.G. Win User

    XB1X - Loose Optical Port - Poor support thus far

    You should hear a snap/click when the optical cable is fully inserted; my guess is you're not pushing it in far enough.
  6. Flappah Win User

    Your TV does not support 4k 10bit at 60hz

    There's also the matter of not all HDMI ports supporting the same specs. I've recently got an LG 49SJ810V but initially the XB1X told me the TV couldn't support HDR10 which it most definitely can. Switching the XB1X from HDMI2 to HDMI1 solved that though.
  7. Spricey12 Win User

    Xbox 360 Jasper or slim?

    Yeah, the warranty is definitely a big plus point. There are other factors in the slims favour as well such as bigger HD and dedicated optical audio port. I currently use an optical adapter on my fat 360 and the fit is very loose.
  8. Internet Expert Win User

    Loose Optical Port - Support has not helped me at all yet

    The
    Xbox services terms and conditions     state that replacement devices will either be new or refurbished (section 13). These replacement consoles would be properly tested and verified to work, regardless of condition. The fastest solution for
    you is to get it exchanged by Best Buy again, if that is possible. Otherwise, you can send your console in to Microsoft. Be sure to state your issue with the optical port so they know what to look at.

    To start the repair process with Microsoft, go here: https://devicesupport.microsoft.com

    If you need more assistance, contact Xbox Support by choosing phone or chat:
    https://support.xbox.com/contact-us
  9. Christyna64 Win User

    Xbox one x optical port is loose

    You might need to get a repair done on it.
Thema:

XB1X - Loose Optical Port - Poor support thus far

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