xb1 black selective disc reading?

Jon.2 · Feb 21, 2019

From the moment i purchased my brand new xbox 1, its been very moody about watching any bluray or DVD movies. but its allowed me to watch them with restarting the xbox or just inserting the disk again. however about 1 week ago its decided to not read my
overwatch disk, yesterday i tried to play diablo and it was doing the same. i got fed up and did a system reset uninstalling everything today, this did not solve a thing. all of my disk read fine in my girlfriends xbox, so i know its this xbox. however its
only those 2 blizzard xb1 games and all of my back compat xb360 games and the dvds. all 27 of my other xb1 games work fine. so i know its not the hardware, currently still waiting on a responce from microsoft.

p.s. its not a reader error, the disk are free of any blemishes, its not about inserting the disk a certian way or tilting the unit or even doing a "complete shutdown". the disk goes in and u can hear the needle read it but it just stops, like you put the
wrong type of disk in or something

also, sometimes it reads but ive been trying to diagnose the issue for about 6 hours and have gotten it to read overwatch 3 times and diblo once out of hundreds of attempts. obv this is bug? any hotfix orrr?

:)

Jon.2

and correct, its only certian disc that give me issues the rest of my collection loads within seconds of being inserted. i do not get an error code, it acts like the disk tray is empty when i go to launch the game via 'games and apps', and if i leave the
disk in for a couple minutes i have to completely reboot the xbox in order to spit the disk out, i just got off the phone with microsoft and they said they couldnt do anything desides reset the disk tray. which they also advised against since all of my other
xb1 games work consistently( which might change that). also, they said the xb360 backwards compatble server is down so thats why those dont work?

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

Jon.2

it didnt make any difference. :[

XBF Jasmine Z

Hey Jon,

Thanks for reaching out to us here on the Forums!

We understand this is confusing and want to help as best as we can. So the console works sometimes but not always. It does not read certain disc but there are a good amount of discs that do work on the console, correct?

Honestly, I would recommend returning it to the place of purchase depending on their return policy. It would be best to get another console since your girlfriend's console was working just fine with all the discs.

If that is not an option then I would suggesting cleaning the disc and see
Troubleshoot problems playing a disc on Xbox One. By the way, are you seeing any error codes on the screen when inserting the disc?

Give this a try and let us know how it goes

Whitey Black

if the reset not help try requesting a repair using your warranty.

https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair

xb1 black selective disc reading?