X1X Powers off

Good Morning all

So here is my story I bought the X1X Scorpio Edition £450 "the worlds most powerful console" when it works, I have pugged it directly into the wall as instructed by Xbox and whilst playing various games it has decided to shut its
self off completely not once but four times.

So reluctantly I sent it off to Xbox for a repair I will say the online chat agents very helpful , it has been away for three weeks I rushed home to collect it yesterday please bear in mind I am a grown man.

Set it up did all the updates got a nice letter from Xbox thanking me for my patience and tried to play COD WW2 and then boom same thing not once twice as you can imagine i am well chuffed, i was wondering what compensation i am entitled too, I have had
Xbox since the very first and never had this issue i did experience the infamous ring of death on the 360, i had day one Xbox one, day One Xbox One S and now my broken Scorpio with no tail it seems.

If anyone has any ideas I would really appreciate it as I don't really want to send it back again.

Kind Regards

Preston

:)

 

X1X - PSE Turning itself off

Hey Loodychris! Sorry to hear about the issues you've been having with the One X. Is the console plugged directly in to a wall out let or are you using a powerstrip? Additionally, is the console sitting vertical or horizontal? Post back and let us know!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
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Console Powers off

Some wireless routers have settings that may cause your Xbox One console to shut down unexpectedly. For example, a power-saving setting or network setting may cause your console to shut down.

If you use a wireless connection to connect to Xbox Live, try a wired connection. For information about how to set up a wired connection, see the Xbox
One First-Time Connection Solution.

For more info: Troubleshoot Xbox One unexpectedly turning off

 

Yeah, hard crashes. Many have this issue. Fixed it myself but you'll void the warranty. I've had crashes back to the dash board anywhere between 30 sec's and 15 min and after 5 or so crashes back to dashboard, it'll hard crash, as in turns off and you'll
have to manually turn it back on. Only thing you can really do is keep sending it back if you don't want to void the warranty.

If you want to know of a possible fix, and is handy with electronics, continue reading. The main problem I've found is for some reason the blue thermal goop that MS uses as the interface material between the system
ram and heatsink develops gaps. It's like play dough, compresses fine but will not expand to fill any gaps should the gap change due to heating and cooling or a unit being dropped and the heatsink flexed a little bit compressing the goop a bit more creating
a gap in the thermal interface and heatsink/ram during shipping and handling. I've had success taking the goop, roll it back up into a ball and placed back on top of each ram chip. The only problem is when reinstalling the x clamp, you have to be super careful
as any movement too much in any direction can cause the same issue, gaps in the material and heatsink or ram chips. For this reason, I went with 2.5mm thermal pads, it's a hair thicker than the gap between the ram chips and heatsink and it will compress and
expand as the gap changes. Check the pads with a caliper though as it varies quite a bit between manufacturers. This is important, too thick and you'll have contact issues with the APU and heatsink, too thin and you'll have contact issues with ram chips
and heatsink. I haven't had a crash in one and half weeks of gaming since installing the pads. My son is on it about 5 hours a day since with zero issues. He has completed both GOW4 and Halo 5 since the replacement pads without one hiccup. Before, you'd
be lucky to be able to play Halo 5 for more than 30 seconds without a crash. I've also done this on one of my buddies son's console with similar crashing problems and it's been fine since as well. Being that this has been done on only two consoles, I can't
say with 100% certainty that this is the problem. It's just what has worked for me.