X1 external hard drive failure. Please HELP!!!

Discus and support X1 external hard drive failure. Please HELP!!! in XBoX on Consoles to solve the problem; Hey folks I am in dire need of advice. I bought the Western Digital My Book 4TB from amazon. I took it out the box and hooked it up to the xbox. No... Discussion in 'XBoX on Consoles' started by SSG Ice Reaper, Jul 18, 2015.

  1. SSG Ice Reaper
    SSG Ice Reaper Guest

    X1 external hard drive failure. Please HELP!!!


    Hey folks I am in dire need of advice. I bought the Western Digital My Book 4TB from amazon. I took it out the box and hooked it up to the xbox. No problems it detected it right away and formatted it for use. Then I went ahead and moved all my games from
    my internal hard drive to my external. Again no problems games were playable. So I went ahead and started downloading all the games I had in the cloud to my external. I had 19 games to install. No issues while downloading. After I saw that everything was going
    good I went ahead and powered down my xbox. Then when coming back later to check on progress my external hard drive was no longer detected.

    Possible issues found:

    The instant on feature is enabled. The only thing I noticed is the box for "when Xbox is off, turn off storage" was checked. Unchecked it and soft booted, hard booted the xbox, and did a power plug pull. Didn't fix it.

    There was a system update from the preview program that occurred before installing the hard drive.

    Tried a know good usb 3.0 cable that works on different hard drives. Still no good.

    Connected it to my laptop and it wasn't showing up in my computer. Checked device manager and it showed up in there as no drivers installed and wouldn't work. Tried it in 3.0 and 2.0 usb slots.

    I am tempted to do a factory rest from the xbox settings menu. But I have a feeling its more of an issue with the hard drive.

    Any and all help would be greatly appreciated.

    :)
     
    SSG Ice Reaper, Jul 18, 2015
    #1
  2. {james_lachlan_robertson}
    {james_lachlan_robertson} Guest
    hard drive

    As an idea for xbox one hard drives because they are internal and not external try plugging in an external drive to save or transfer all important games to external hard drive and leave not so important games onto internal drive
    that way you can take them anywhere and not have hard drive failures with xbox one.
     
    {james_lachlan_robertson}, Jul 18, 2015
    #2
  3. Zero Divided
    Zero Divided Guest
    External Hard Drive Speeds

    The hard drive in the X1 is 5400rpm, so yes, a 5400rpm external hard drive will work fine.
     
    Zero Divided, Jul 18, 2015
    #3
  4. SSG Ice Reaper
    SSG Ice Reaper Guest

    X1 external hard drive failure. Please HELP!!!

    Also tried both cables on all 3 usb slots on the xbox
     
    SSG Ice Reaper, Jul 18, 2015
    #4
  5. Misses Quinzel
    Misses Quinzel Guest
    Hey there, SSG Ice Reaper! Since your console is in Preview, it would be best to post this up in the
    Update Preview Forums. Our preview team will be able to help look into if this is a possible issue with the build they just put out a bit easier if you bring it up to them.

    Please let me know if you still can't access that link! We want to make sure you have full access to those forums so that you can give feedback to the preview team. X1 external hard drive failure. Please HELP!!! :)
     
    Misses Quinzel, Oct 31, 2018
    #5
  6. SSG Ice Reaper Win User

    X1 external hard drive failure. Please HELP!!!

    Also tried both cables on all 3 usb slots on the xbox
  7. Misses Quinzel Win User

    X1 external hard drive failure. Please HELP!!!

    Hey there, SSG Ice Reaper! Since your console is in Preview, it would be best to post this up in the
    Update Preview Forums. Our preview team will be able to help look into if this is a possible issue with the build they just put out a bit easier if you bring it up to them.

    Please let me know if you still can't access that link! We want to make sure you have full access to those forums so that you can give feedback to the preview team. :)
  8. Zero Divided Win User

    External Hard Drive Speeds

    The hard drive in the X1 is 5400rpm, so yes, a 5400rpm external hard drive will work fine.
  9. {james_lachlan_rober Win User

    hard drive

    As an idea for xbox one hard drives because they are internal and not external try plugging in an external drive to save or transfer all important games to external hard drive and leave not so important games onto internal drive
    that way you can take them anywhere and not have hard drive failures with xbox one.
  10. Mister Beep Win User

    External hard drive failure

    Hey there,

    Thanks for posting! This is definitely an odd one, but it looks like you have included the steps we would normally recommend. The next best step will be to check in with Seagate to see if they have additional steps to try, or attempt using the tools mention
    on that page. Additionally, perhaps try trading spots with games that do exhibit weird issues with other games on your internal to see if that helps in the long run. If games do take too long to start, that may indicate a read speed issue.

    Hope this helps, keep us posted if those Seagate tools help out!
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X1 external hard drive failure. Please HELP!!!

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