X button stopped working, but only when typing in PIN

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

this is a work-around, not a fix.

when you are online create groups of pinned games so that when you are offline you can browse your games by pressing the Xbox button then selecting the pinned group from the menu on the left of the screen and choosing the game from there.

you could create groups for each type of game to keep things organised and easier to find

It sounds like you need to sync your controller to the console.

http://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

I would power cycle the console as well. (Hold console power button down for 10 seconds)

Here's how to remove a pin

1.From Xbox Home, select My Pins.

2.Highlight a pin and press X.

3.Select Remove Pin.

is it not removing when you do this?

Sorry about your issues connecting. Try pressing the "X" button when you go to select a game type and change your search option to "Any" that has worked for me before.