X box wont let me cancel

Chongo85 · Jan 23, 2014

I absolutely HATE X BOX right now. I signed up for the 1 year subscription, after not playing for the past 6 months I realize I am auto renewed. I followed all the steps to cancel, it wont let me remove my payment credit card. When I sign in on my computer
it asks to send a pin to another address linked to my account (which are from 8 years ago). Then it says wait 30 days, in 30 days I will have auto renewed for something I don't use. I don't live in the U.S or Canada right now so calling is pretty inconvenient.
What do I do to get out of this bs? Looks like Microsoft is trying to scam me.

:)

Photonimus · Jan 23, 2014

wont let me cancel

Give support a call and speak to the billing department.

UpsettingLeek18 · Jan 23, 2014

wont let me cancel

thanks everyone, got it sorted now =)

onyxishere · Jan 24, 2014

Click the link below to have phone support call you

support.xbox.com/contact-us

If you are having trouble turning off the auto renewal then they can do it for you. As for the payment method, it cannot be removed while you have a gold membership.

nevillefarrell · Oct 31, 2018

If your proof's as in your contact email address is incorrect you will need to wait 30 days. You'll need to contact xbox customer support with this issue now, but because your proofs are not up to date you might struggle to pass verification. I'd advise
you to have the original credit card you attached on the account for the renewal close to hand when you call support.

onyxishere

Click the link below to have phone support call you

support.xbox.com/contact-us

If you are having trouble turning off the auto renewal then they can do it for you. As for the payment method, it cannot be removed while you have a gold membership.

nevillefarrell

If your proof's as in your contact email address is incorrect you will need to wait 30 days. You'll need to contact xbox customer support with this issue now, but because your proofs are not up to date you might struggle to pass verification. I'd advise
you to have the original credit card you attached on the account for the renewal close to hand when you call support.

Mister Quimby

Hey there KINK GEORGE!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

KINK GEORGE

I have a x box 360s works great on my Linksys e2500 router.

I now want to add a second x box 360e ,It will not let me on to xbox live either wireless or other wise...need help.

III Logical III

Hello,

-

Do you get any sort of error codes/messages when trying to get on Xbox Live?

-

Let us know.

X box wont let me cancel