X BOX ONE X Problem

I talked to the support and wie tryed to factory reset the x box but its not worked the same Problem whit my x box one x so now the series x and my one x not working anymore

X-Box One - Can't log in, rebooted the router many times and no help. Rebooted the X-Box many times and no help. Even when the X-Box is sitting next to the router it will drop out. Computer's are fine, log in and no drop out at all, even the computer that
has a wireless connection and is in a far bedroom. The X-Box is constantly dropping out and always a problem with log in. Carrier is Spectrum, no problems there. Out of two Windows Ten computers, a Samsung Smart TV there has never been issues, but X-Box is
a constant problem.

Outlast is X-Box One and I have installed, on my X-Box One, 360 games/dlcs that she had purchased (on her X-Box).

An amazing number of problems is resolved by cold starting the X-Box One. I had several issues just to get this game to run without sitting at an endless loading screen. Turns out it wasn't the game it was the X-Box One. By clearing the X-Box One cache
that allows for quick starting in less then 30 seconds it fixed this problem as well as the later problem with only being able to Auto save. A few days after the loading screen fix I had lost electricity while playing and had thought the save file damaged
in some way. I cold started the X-Box one and it fixed that problem as well. To cold start: Make sure your X-Box One is turned off, remove the plug from the wall, wait 2 minutes, plug the X-Box power cord back into outlet, and turn on the X-Box One. You
should see the 3 little dots being highlights left to right. It can take anywhere from 30 seconds to 3-4 minutes. The second time I did this after I had lost power it took almost 4 minutes to start.

Can I just say that these details are for X Box One and they are not the same for X Box 360. There are no options for technical support on X Box 360.