X box One problem

I talked to the support and wie tryed to factory reset the x box but its not worked the same Problem whit my x box one x so now the series x and my one x not working anymore

X-Box One - Can't log in, rebooted the router many times and no help. Rebooted the X-Box many times and no help. Even when the X-Box is sitting next to the router it will drop out. Computer's are fine, log in and no drop out at all, even the computer that
has a wireless connection and is in a far bedroom. The X-Box is constantly dropping out and always a problem with log in. Carrier is Spectrum, no problems there. Out of two Windows Ten computers, a Samsung Smart TV there has never been issues, but X-Box is
a constant problem.

An amazing number of problems is resolved by cold starting the X-Box One. I had several issues just to get this game to run without sitting at an endless loading screen. Turns out it wasn't the game it was the X-Box One. By clearing the X-Box One cache
that allows for quick starting in less then 30 seconds it fixed this problem as well as the later problem with only being able to Auto save. A few days after the loading screen fix I had lost electricity while playing and had thought the save file damaged
in some way. I cold started the X-Box one and it fixed that problem as well. To cold start: Make sure your X-Box One is turned off, remove the plug from the wall, wait 2 minutes, plug the X-Box power cord back into outlet, and turn on the X-Box One. You
should see the 3 little dots being highlights left to right. It can take anywhere from 30 seconds to 3-4 minutes. The second time I did this after I had lost power it took almost 4 minutes to start.

Hey AveryRinde,

Thank you for keeping us updated. Is your console enrolled in the Xbox Insider Program? Did the power cycle that we recommend resolve the issue? If that did not resolve the issue, we suggest performing a soft factory reset from the troubleshooting menu.
The soft factory reset will keep all games and applications installed, but it will remove all the profiles from the console. We hope this information helps
AveryRinde!

yes the troubleshoot menu appears everytime i start it