X box isn’t working

Hi there,

be sure to check if your privacy and online safety settings are all correctly set up to allow online gameplay etc.

If your account is a child account then the parental account needs to check and change these settings.

When these settings are changed you will have to sign out and sign back in again on the console before the changes take effect.

Also be sure to check if your account (or the account that has the console set as Home console) shows a Gold subscription at

http://account.microsoft.com/services since Gold is required to play online

Let us know the results

Hi there,

be sure to check if your privacy and online safety settings are all correctly set up to allow online gameplay etc.

If your account is a child account then the parental account needs to check and change these settings.

When these settings are changed you will have to sign out and sign back in again on the console before the changes take effect.

Also be sure to check if your account (or the account that has the console set as Home console) shows a Gold subscription at
http://account.microsoft.com/services since Gold is required to play online

Let us know the results

I have literally done that one million times and I have spoken to 3 other people who work at Microsoft and they couldn’t do anything

Hi!

Check your
privacy settings and verify that the "Join multiplayer games" option is set to "Allow".

Hi! Please copy here what the error message exactly says. Does it have something to do with your privacy settings?

how come people aren’t helping me when 2 people have seen it