X-box Gold subscription is not working anymore, although I paid for it

So it seems someone from xbox live gold needs to re-set the subscription. When I understand it well, I can not do this myself.

In that case I need to wait till the chat function opens.

 

Good to hear that it is working again.

And yes, kids without a proper working console can be quite hard to handle (that's my own experience )

 

Hi i bought my son a 12 month gold pass for his xbox one and its expired and it still should have a least 6 months left before it runs out hes upset as he cant play his game

 

Hi,

have you tried to do a power cycle ?

A power cycle often solves a wide variety of issues.

More information about performing a power cycle can be found here: Restart or Power Cycle Xbox One Console

if a power cycle doesn't work than you can start a chat conversation with xbox support (you can also call support but chat is more convenient)

 

Assuming you have tried various things such as restarting, delete and download game again etc, then use the online chat facility. They probably need to reset it.

 

I will give it a try as soon as the chatbox is open.

 

great, let me know if it will work after the chat.

And maybe you will like to share the steps you have taken to get the problem solved, so other fellow gamers can benefit from it.

 

Hi Petry,

I guess the chatbox will work on Monday. I will check it out tomorrow and indeed let you and others know how to solve the problem. To be continued!

 

Thanks it will be much appreciated.

 

Hi yes i have tried all above and it hasnt worked. And how do i use the online chat facilty can i use it on my phone or on xbox? Thanks for getting back to me

 

I did it on my laptop. Took me ages to find it though.

 

Don't ask me now, but I was ready to contact the chat function - and now it is working again! We did not do anything between yesterday and this moment. So it seems there was something going on in the backoffice of Xbox Live Gold.

Anyway: it is working, and the kids are happy with it!

I read that more people have difficulty to contact the helpdesk. Herewith below the link for the (Dutch) helpdesk):

Contact opnemen | Xbox-ondersteuning

Thank you all for your support!