Wrongfully suspended/ Continuing to get unwarranted penalties

At the beginning of this month I had received a suspension for abusive communications, and I had not been allowed to communicate for a day, Not the harshest penalty in the world, but I wanted it corrected. First off, it is practically impossible to reach
the enforcement team, as almost no one inside Account Support has any idea about how to get in contact with the team. After being reconnected, lied to, asked to simply "go to the enforcement website," I have finally had enough. Not only had I only been playing
Rocket League without a microphone (Rocket league blocks offensive language as is through text), but I had received messages from players in which I reported. So, had the team made any attempt to cross check their decision, they would have found it to be irresponsible,
but they are impossible to reach. It is ill advised to punish customers without proper reason and without allowing them to easily challenge the process, because after about 14 years with Microsoft, I am about to close my account. This is my last effort and
my final time trying this hard to receive an appropriate response from Xbox or the Enforcement team, as I have just been punished again, and have once again no way of reaching anyone about these unjust punishments. Just a couple of days ago I received a new
message, this time from one of my close friends. It was a picture of what other players see when looking at my account "Avoid Me." Apparently Xbox Live's Enforcement team did so much research that they recommended my reputation be destroyed, even though I
haven't used my Xbox Mic all year until this past week...literally. I don't know if the enforcement team has any association with Seal Team Six, as it would explain why they are so impossible to reach, but I really do not enjoy giving my money to a company
that deals punishments without just cause, forces me to play with obnoxious and undesirable players, puts a target on my gamertag when playing any online game and is no where to be found when a customer has a legitimate problem. It seems as though xbox cares
more about reporting and staying clandestine than customer care and support. This is why I am seriously considering just leaving this negligent company and switching to PS4, but I hope there is someone in this world (hopefully even in the company) that has
the wherewithall to assist. Thank you ,please end this tradition of customer abuse, and work with the good customers who are only trying to use your product to its entirety and give you their money.

:)

 

Wrongfully suspended

You should have reported that person or block him from the start before retaliating. That behaviour counts as harassment and is subject to enforcement acts. A suspension is decided only after an investigation from XBLPET so spam reporting doesn't affects
your enforcement.

To check your suspension or if eligible for a case review : https://enforcement.xbox.com

 

SUSPENDED WRONGFULLY

The enforcement team does not use the forums. A case review would be the only way to contact them. If a case review is not available, then all you can do is wait it out.

 

You can find information about how the rep system works and how to improve your rep here - Xbox Enforcement | How Do I Rep has nothing to do with suspensions
so the reports would have been different. Mics are not the only way to communicate over Live.

The enforcement team does investigate every complaint they receive and will only issue a suspension if they have determined you have done something to violate the code of conduct. Since your suspension was only a 24 hour suspension, it would not have been
eligible for a case review (the only way to contact the enforcement team) because the review would have taken longer than the suspension.

Playstation has the same rules.

 

I understand how rep works thank you, had nothing to do with my overall question. My rep has in fact been affected by multiple reports of abuse over live, and yes the only way for me to communicate thru the only two games that I play (Rocket League and Overwatch)
are via headset or text chat. This was the same reasoning behind the suspension, which I cannot challenge either. So, essentially I am being punished gradually simply for being a customer. I never engaged in any form of abusive chat in any way, and my friends
have been witness to that. I have continued to get negative feedback and had my rep fall well more than I would have liked, and there is simply no possible way that I have done so. The fact that the enforcement team isn't reachable/ that xbox support can't
help does not make me want to continue using their service, and Playstation is not the same in the slightest. Their ability to resolve issues has far surpassed anything that I have witnessed on behalf of Microsoft. They actually have ways internally of communication
with all of their departments, while Microsoft hasn't figured it out yet. I don't know if you do any research at all, but it seems as though quite a few players are having similar issues as me. I understand how the enforcement team is supposed to function,
that they are always supposed to be correct, but it is simply naive to believe any truth in that argument. If the enforcement team truly did their research, then there is absolutely no way that I would have been given a punishment. It doesn't matter if Xbox
added the element of telepathy into their forms of comm, I still have not participated in abusive behavior over live. I understand the logic, (The enforcement team is thorough and accurate, my account was suspended by the enforcement team, therefore it was
justified.) However, both of those premises are incorrect and that is why I am on this forum post. I am not wasting my time defending taboo behavior, I am trying to play Xbox in the way I intend every year when I renew my subscription. I have never had issues
reputation, suspension or otherwise, and the fact that it is happening now when I barely play games at all is deeply concerning and simply annoying. So, I am posting on here after being instructed by a Microsoft employee to do so. He has had similar issues
in the past, and claimed he had found a member of the enforcement team on his forum post, and I am trying to do the same. Again, just in case this isn't being received by you, I understand that it will not change my rep, playing more games will, but that solution
does not peak my interest. Microsoft caused the issue, I expect Microsoft to solve is just like any other responsible company. These issues are more than resolvable, unless they simply do not care... and that is the only reality. If a one day suspension is
not enough for review, then that punishment shouldn't even exist. Above all else, if so many kids are really reporting me, then they should make sure that they are not trolling me, upset with me for beating them or simply 16 year old kids that are messing
around. If they claim that they have checked for those things, then I am telling you right now that is a lie, just a blatant lie, and it would be irresponsible to entertain the idea in anyway that the enforcement team is always right, always thorough, always
fair when there MUST be bias, time restraints and other factors that play into poor decision making in literally every job. The only difference is that Microsoft seems to lack necessary oversight capabilities that would be necessary before establishing a team
like this. So, once again please, if you are a member of the enforcement team AND ONLY MEMBERS OF THE ENFORCEMENT TEAM.....please respond and assist. Thank you.

 

One more thing, if the enforcement team lacks the willpower to see fault in their practice, if they simply disregard complaints like mine and shrug off professionalism, then they are no better than the online abusers that I come in contact with on a weekly
basis. There is no shame in admitting wrongdoing and malpractice, but ignoring it and acting like online users such as me are ignorant and incapable is absurd.

 

In the very rare event that the review determines that a mistake was made or the enforcement was not necessary, steps will be taken to remedy the situation.

Xbox Enforcement | How Do I
- I'd say that the have the willpower and processes in place.

"Microsoft caused the issue, I expect Microsoft to solve is just like any other responsible company."

- Microsoft/Xbox has a code of conduct and terms of use in place and that is their standard. You agreed to this when you paid for the service.

- It appears that you were reported and they found reasonable cause for their decision based on your actions.

Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

Xbox Enforcement | How Do I

"if you are a member of the enforcement team AND ONLY MEMBERS OF THE ENFORCEMENT TEAM.....please respond and assist."

- The Xbox Enforcement Team does not use these forums. For information about your account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

- No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned or change the state of ANY suspension or ban.

- The only point of contact for the Xbox Enforcement Team is through the case review process. They have not and will never respond here on an open forum.

 

Lol, once again you gamers can keep posting links to the website which have been and reiterating the same information, or you can recognize that these postings have totally ignored what I have been saying. I understand what the enforcement team intends/
is supposed to do, but they are not successful. To say that they are thorough and have the will power is a weak argument. I understand they intend to have the willpower... insert any link under the sun here...but they do not succeed. I had no way to abuse
anyone over chat nor comm in any way. That is the simple fact. "Oh well dude ya must have, cause look at this awesome link followed by my condescending comment." Once again, blatantly stubborn and naive. If they got a phone number, then I might start to agree
with you. Again, before anyone comments back, I understand that they are supposed to function is a specific way, and they way has not succeeded. That had been fervently supported by many member's of Microsoft live support, so I don't need gamer's telling me
that everything is running smoothly" ,cause here look at this link." The only piece of info you have provided which would help me moving forward, is now I know I can't reach them through here, and the extra information provided to me by the employee (once
again not a site, so links are not helpful) was incorrect. So, thank you for that useful piece of info, but the rest was utter garbage, I'm sorry. Multiple members in Xbox support have said they've experienced similar issues and eventually opened a different
account, team members have claimed that they are receiving these complaints rapidly and are attempting to modify the Enforcement team, and the rules they have in place are enabling many of these issues to begin with. Most pointed out when reading between the
lines in the links you have shared. So, please do not tell me the enforcement team is always right/ never wrong, fluid, thorough and justified in all of their actions...I literally was not born yesterday.

 

"Lol, once again you gamers can keep posting links to the website"
- The links provided are to written points of fact. You question and doubt the legitimacy of the process as a whole, yet its the guidelines that The Xbox Enforcement Team goes by

"I understand they intend to have the willpower"

- It has nothing to do with will power. It's about responding to the process and rules that are set in place. You're given the Code of Conduct and the consequences if you violate it.

"I had no way to abuse anyone over chat nor comm in any way. That is the simple fact."

- Every hour of every day there's someone posting here stating "I didn't do nuthin' wrong".

- The enforcement team has thousands of reports to review and they can review all the communication, text and voice, across the Xbox system.

- You can either believe that they are enforcing the polices they have in place or you can believe "they ban ya just cuz they want want to mess with ya"

"I understand that they are supposed to function is a specific way, and they way has not succeeded."

- The Xbox Enforcement Team. I believe the keyword is Enforcement and how, what and why is their process.

"many member's of Microsoft live support..."

- Xbox Support doesn't have anything to do with what the Xbox Enforcement Team does to anyone's account

"Multiple members in Xbox support have said they've experienced similar issues"

- Again, Xbox Support does not have anything do with enforcement actions but Xbox Support does have a phone number and people call Xbox Support daily demanding info about an enforcement action against their account. Xbox Support has no contact with the
enforcement team, and no information to the specifics of such bans

- For Xbox Support to state "they've experienced similar issues" they experience the relentless calls about suspensions and bans but have no detail about the issue at hand an they do not have the exact processes that the enforcement team use to make their
determinations.

"So, please do not tell me the enforcement team is always right/ never wrong, fluid, thorough and justified in all of their actions...I literally was not born yesterday."

- It's your account to do with as you wish. And it's up to you if you're giving the Xbox Enforcement Team reason for suspending your account