Wrongfully perma-banned for a hackers wrongdoing

MaloBoy02 · Apr 15, 2022

Back in late 2018 I had my Xbox account hacked, it was nothing too serious as I got my account back within the next day. I had to write a bunch of information to prove I was in fact the account owner but I digress.

Yesterday ( April 13th) I was declared permanently banned for “engaging in cheating.”

Later down the mail it mentioned gamerscore tampering but it sounded very scripted so it’s inconclusive.

After I got my account back it had changed drastically, my gamerscore had increased to around 300,00 gamerscore and my gamertag was changed. I never brought any of this to Microsoft’s attention and didn’t really think much of it. As of 22 I have for the past 4 months been playing Skyrim ( a single player game ) which begs the question;

“ how can my appeal be rejected due to me cheating in games when I have not engaged in online activities for well over six or so months.

In the notice of enforcement letter it reads;

“Cheating disrupts the game for other players, and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone and cheating results in an unfair and unenjoyable experience. To ensure that players continue to have a positive experience, we cannot allow cheating in any form.”

Disrupts who’s game? The only person this disrupts is me, I hardly play online games anymore and if I do I have certainly not tried gaining any unfair advantages over others.

Should I be condemned for what someone else did on my account that happened years ago? No, but apparently Xbox does what they see fit, even if that means “taking actions” of something that happened back in 2018, which mind you I was account hijacked!

Not to mention, with this change I have had all my friends list wiped, I cannot communicate with most of my older friends anymore which is really sad and commendable of Xbox.

I can’t send in another appeal for this permanent action and will either reside to using my spare account or selling my Xbox, I am quite hopeless with seeing my 8 year old account ever again.

Does anyone know anything I can do?

:)

Smwutches

The enforcement team are the only ones who handle bans. Submitting a case review is the only way to contact them.

Ricardo Lechuga

You should reply to the denial email, and if you don't know the date the action occur, you need to check that here

https://enforcement.xbox.com/

MaloBoy02

Hi Ricardo, I am unsure why I was banned, They never gave me a conclusive answer, only that I was cheating. I do not know what to do as the only connection I have with cheating is when my account was taken over back in 2018.

My appeal was denied and I can’t send in a new one. I don’t know who I should turn to or what to do.

Ricardo Lechuga

Hi MaloBoy02! My name is Ricardo an independent advisor ready to help you with this situation!

If the appeal case was rejected nothing can't be done, the enforcement site will give the date when the reason for the enforcement action was taken, if it's during the period your account was hacked then you should reply to the enforcement team email with the information you are giving here, and proof about that.

Smwutches

The enforcement team are the only ones who handle bans and submitting a case review is the only way to contact them and possibly have it removed.

If you would like to pursue legal action, please refer to http://microsoft.com/legal

Wrongfully perma-banned for a hackers wrongdoing