Wrongfully and randomly suspended from Xbox live

Discus and support Wrongfully and randomly suspended from Xbox live in XBoX Accessibility to solve the problem; Got suspended for saying shush big bit of lard and saying clown. how does that deserve a week suspension. 6125a67f-0e92-46d2-ab34-c5e445e679ef Discussion in 'XBoX Accessibility' started by Shivdog, Jan 23, 2025.

  1. Shivdog
    Shivdog Guest

    Wrongfully and randomly suspended from Xbox live


    Got suspended for saying shush big bit of lard and saying clown. how does that deserve a week suspension.

    :)
     
    Shivdog, Jan 23, 2025
    #1
  2. steeledwand7664 Win User

    Wrongfully and randomly suspended from Xbox live

    Even if you were able to get ahold of someone over the phone they would not be able to help you.

    The ONLY people that handle enforcement actions is the enforcement team.

    The ONLY way to contact them is through their website enforcement.xbox.com and the case review process.

    When you sign in there with the suspended account there will be an orange hammer on the main page that you can click on and it will bring up a page that shows the enforcement history for the account. Next to the active enforcement action their should be
    a choice to apply for a review.

    It will then ask yo a series of questions about the code of conduct which you will need to get ALL of them correct. (the answers can either be found on the enforcement teams website or in the code of conduct itself)

    You will then have the oppurtunity to appeal the suspension.

    The enforcement team will then reinvestigate the report that got your wife suspended and determine if they can lift the suspension sooner.

    If you are nice enough about it in your appeal they may give you details on what caused the suspension.

    They WILL not tell you who did the reporting though.
  3. TommyGunzzz253 Win User

    Wrongfully and randomly suspended from Xbox live

    This happened to my wife. She literally only plays fortnite and she doesn't even know how to navigate the Xbox 1 home screen. She was 100 percent banned for nothing. At all. It really sucks that we try to enjoy the newest update of fortnite together, she
    gets a random ass suspension, for literally nothing. The guy i talked to wouldn't tell me what she supposedly did. So how am i supposed to believe that NO ONE EVER gets suspended for no reason? Hopefully my account reinstatement will get her her account back.
    I'd REALLY like to know what she did, she played two days ago, logged on earlier and it said she needed to go to the web. When we did it said there was suspicious activity. Then the guy says "oh our records show that your wife violated our terms of service."
    Like, WHAT? Lol, HOW?
  4. Mistress Sara Win User

    Wrongfully and randomly suspended from Xbox live

    Hi there,

    If you have been issued a suspension you will need to visit
    https://enforcement.xbox.com
    and submit a case review. Only an enforcement team member can respond to any suspensions they issue and they do not use the forums.
  5. TommyGunzzz253 Win User

    Wrongfully and randomly suspended from Xbox live

    I did the account reinstatement thing, and talked to a person from support. Sorry if i sounded rude, its just frustrating that she was suspended when she literally just made the account a week ago or so. And it cant be something on the console, or my account
    and my brothers account would have got it as well. Thank you though, as i tried their site, but not on her account. I hope you can understand why its so frustrating.
  6. Bandido1508 Win User

    Wrongfully and randomly suspended from Xbox live

    You should have a notice on the email that is attached to this account. It will give more detail as to the specific reason. Sometimes a chat might not get reported for several days, if that is the case when it does get reported that is when the suspension
    will go into effect, so this could be a reason for the delay. You need to be careful if you continue to get suspensions you may get suspensions for a longer time. If you sign into the enforcement site https://enforcement.xbox.com/en-US/home/howTo#sub-topic0-0
    it may give you more info.
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Wrongfully and randomly suspended from Xbox live

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