Wrongful enforcement

Mrs HardcoreKas · Mar 1, 2020

Recently I had an enforcement action taken against me, for 24 hours I could not message, party chat or communicate during gameplay. I knew who reported me because it was directly after my husband demanded him to stop stalking me with multiple gamertags on
COD.

Clearly xbox enforcement does not investigate thoroughly, I say this because the message my husband left was not harassing, he said stop creeping my wife out. I have blocked the 2 accounts that I know of and filed a complaint against both, which xbox customer
service suggested, but the stalker is still showing up in my COD lobbies under different names and I am worried that he will have me banned again, what can I do to protect my account? I have all his personal details if Enforcement would like to really investigate
this stalker.

Regards,

KAS

:)

M3tal Daz3

If someone harasses you on xbox live just report that person or block him. Retaliation is a violation of the Code of Conduct and subject to enforcement acts.

That being said the enforcement team doesn't uses the forums and we can't help you with suspension issues

To check your suspension or if eligible for a case review:
https://enforcement.xbox.com

Onyx Is Here

Sorry you're upset OP. On Xbox no one knows what you look like, etc. Therefore, according to Xbox rules words that CAN be considered as offensive can result in a suspension. Regardless of the person's background. The rules can be read at https://enforcement.xbox.com

While at the site you can also click on the handshake icon on the left side of the page where you can see information on the suspension as well as an opportunity to open a case review with the PET if the suspension is longer than 24 hours.

Daft Badger

Not sure what the term was but i can imagine & if you want to use that term then fine,you just can't use it on xbox live as it violates the rules you agreed to follow when you started your account,as is some of the other things you've said.Calling people trash is another sure fire way to get suspended as you've found out.

The enforcement team used to use the forums but there was so much harassment etc. & everything was public that they moved to the system they have now with a dedicated team that work for Microsoft.Having customer services deal with enforcement issue is not going to happen.

Smwutches

It doesn't matter how a situation starts. If you respond in a way that violates the code of conduct, you can be punished. In situations like that, it's best to just report the other person and block communications with them instead of responding.

MrsHardcoreKas

Hi MrBattle,

Enforcement did not give me that option because it was a 24 hour suspension. I came to the forums more likely to vent my frustrations. I have multiple sclerosis so I spend a lot of my time on xbox live and now and again I do encounter undesirable gamers
who I block, mute or defend myself against, but this gamer I thought was ok, ok enough to add to my fb.and not long after he was creepy. It became awkward so I would appear offline, ignore and avoid him, but I didn't want to hurt his feelings. I would be
in a lobby when he would msg me playing some weird game until I had enough...hense my husband's back off msg. This guy is not right, he knows my health issues and unfortunately he reported my tag only to hurt me. I think I am finally over it, but I will be
less trusting with xbox friends.

Regards 🙂

Wrongful enforcement