Wrongful Console Ban

Did you or your friend try using the banned account? If anybody in the household tried using the account on this console, then that would be the cause.

Hey there,

The Enforcement teams don't use the forums at all and they only communicate through a
Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent
by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps
HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the
Code of Conduct, which you should review prior to filing the review.

If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Good luck whatever happens. I've heard of perma banned accounts being reinstated, but not banned consoles.

I'm not sure that even if you tried logging in with the perma banned account that would even affect anything much less the console. They'd be able to go around signing in to different friends consoles and getting them all banned.

Check your email associated with your account to see if you have been sent anything.

Sorry, but no one here on the forums can address issues dealing with enforcement actions. Also The Enforcement team does not monitor the forums.

You will need to visit Xbox's enforcement page to find out any information about your current case.

Here are some links that might be useful for future reference.

Link 1: https://enforcement.xbox.com

Link 2: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

Link 3: http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

Link 4: https://enforcement.xbox.com/Enforcement/ShowEnforcements


Link 5: http://enforcement.xbox.com/home/staysafe#topic0

Link 6: http://enforcement.xbox.com/home/howto#sub-topic0-6

Hi there,



For information regarding your ban, you’ll need to visit the Enforcement site here:
https://enforcement.xbox.com/en-US
. Asthis is forum support, we wouldn't be able to assist further.


If you were suspended for longer than a day you can also submit a case review from the same website.



Submitting a Case Review is easy, and can be accomplished in several steps:

1. Sign into enforcement.xbox.com with the account that received the enforcement action and select the large box with an
   orange hammer icon, or visit your
   Enforcement History.
   
2. Find the enforcement action that you wish to have reviewed, and select
   Apply for Review.
   
3. Read the Case Review Terms of Use and agree by clicking the checkbox and selecting
   Agree.
   
4. If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding
   of the Code of Conduct and associated policies. Upon successful completion of the questionnaire, select the
   green arrow icon.
   
5. Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your
   game activity, or any other facts that you believe are worth noting. When complete, select
   Submit.
   

I hope this helps. Since all information has been provided for this, at this time we'll be closing this thread.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thanks again for coming to the forums.