Wrongful Account suspension

Discus and support Wrongful Account suspension in XBoX Accessibility to solve the problem; September 15,2022 is when community standards changed. My profile picture was flagged as inappropriate but it was by community standards that it was... Discussion in 'XBoX Accessibility' started by HAVIKREAPER88, Sep 18, 2022.

  1. HAVIKREAPER88
    HAVIKREAPER88 Guest

    Wrongful Account suspension


    September 15,2022 is when community standards changed. My profile picture was flagged as inappropriate but it was by community standards that it was approved. So my question is why was I placed on suspension without notice and or warning sent out to me if this was offense I would have taken it down. To suspend me without warning. None of my emails or newsletters I received prior from any entity concerning Xbox pertains to this situation. So my question is why. During this pandemic gaming is my source of income so this is no small matter to me and my family.

    :)
     
    HAVIKREAPER88, Sep 18, 2022
    #1
  2. Jesse E' Win User

    Wrongful account suspension

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    It appears there's an issue with enforcement page/action and it appears to be showing permanent bans in place of most other bans received and there's no way to confirm this as the page itself won't let Gamers login to check.

    I know it isn't ideal but what I can advise is that you hold on a few days until the issue is resolved so you can sign in and check the true status of your account on the enforcement page. Unfortunately even support cannot assist with this as they are not privy to enforcement actions.
  3. HAVIKREAPER88 Win User

    Wrongful Account suspension

    They don't send warnings. The code of conduct/terms of service you agree to when you signed up are considered the warnings.
    But they approve it then suspended for it doesn't make sense if Xbox has to verify to say its okay then to suspend me for them approving. Otherwise the picture would have not been uploaded correct. So why does the individual pay for something the company approved?

    The New Agreement. States clearly "or by continuing to use the services after being notified of the change of these terms" so I ask again where was my notice? Read the new agreement fully before you respond because it clearly says after being notified.
  4. Smwutches Win User

    Wrongful account suspension

    To see about submitting a case review, you would need to go to
    http://enforcement.xbox.com     The enforcement team investigates every complaint they receive.
  5. Daft Badger Win User

    Wrongful account suspension

  6. Smwutches Win User

    Wrongful Account suspension

    They don't send warnings. The code of conduct/terms of service you agree to when you signed up are considered the warnings.
Thema:

Wrongful Account suspension

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