Wrong windows store purchase and refund

Try this page: https://support.xbox.com/en-GB/billing/xbox-subscriptions/digital-goods-subscriptions-refund

I have tried these steps. It just shows "No orders found. Please see the link below for more instructions". and takes me back to the same page.

This didn't help I tried all the steps mentioned and also made sure that I was signed into the right account, but no use.

Hi Able1917.

Are you sure you are signed into the right account? If you double check that you are logged into the account which made the purchase then try submitting a refund request through here:

Request refund

The form itself is found here: https://support.xbox.com/en-US/refund-request

How to complete the form can be found here: https://support.xbox.com/en-US/bill...efund#how-to-complete-the-refund-request-form

I hope this helps!

ive now refunded the steam purchase and downloaded through windows store, no changes and still crashes