Wrong versions of games purchased

Discus and support Wrong versions of games purchased in XBoX Games and Apps to solve the problem; Hello everyone, ive recently noticed that i have purchased some ultimate, deluxe, gold editions of games, but in the microsoft store, it only says i... Discussion in 'XBoX Games and Apps' started by BIGBYRDJ24, Nov 24, 2020.

  1. BIGBYRDJ24
    BIGBYRDJ24 Guest

    Wrong versions of games purchased


    Hello everyone, ive recently noticed that i have purchased some ultimate, deluxe, gold editions of games, but in the microsoft store, it only says i own tje base games. And give me the option of buying the higher version of the game. But i already own
    them, so im losing out on all my extra content i paid for and its really annoying. Any solutions?

    :)
     
    BIGBYRDJ24, Nov 24, 2020
    #1
  2. Smwutches Win User

    wrong version of game purchased

    You would need to contact support and speak to billing for a refund and then purchase the correct version. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  3. Lucas Lauer Win User

    Purchased wrong version of game.

    Hello, Isaac. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    If your refund was denied, you can reply to the email you received about your refund being denied and they will look at it again.

    Try to explain to the refund team your reasons for buying the game in the first place and the reasons for the refund request.

    Your refund request will again be manually reviewed by the refund team and you will get a reply from them one more time.

    That's your only chance. Unfortunately, Xbox customer support does not handle refund requests. And here on the community we do not work for Xbox. We are only users trying to help other users.

    I'm sorry and I hope you understand.

    Feel free to ask back any question you might have.
  4. Isaac 23 Win User

    Purchased wrong version of game.

    Bought a 5 to 7 days ago. Didnt play more than 30 mins
  5. ngocphi Win User

    Purchased wrong version of game.

    Did you play for more then an hour or 2?

    Or has it been over 14 days
  6. Smwutches Win User

    Inadvertently Purchased wrong version of a game

    You would need to contact support to see if they can. The marketplace does state that there are no refunds so there is no guarantee they can. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
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Wrong versions of games purchased

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