wrong version of game

Hi, JAY! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues playing with your friends.

Unfortunately, users on the Xbox One version of the game can't play with those on the Xbox Series S/X version. Since games can't be exchanged and FIFA 23 doesn't have an upgrade option, your best option would be to request a refund for your purchase and get the Series S/X version instead.

You can request a refund at: http://www.xbox.com/refunds

If you don't see your order on the list, select "Why don't I see my order in the list?". Please keep in mind some purchases can take up to 24 hours to show on the list of refundable items.

Please let me know if you have any questions.

Best regards.

I don't think there is an Upgrade option so your only choice is to try and refund the game and then purchase the correct version...however, if you have played the game significantly (more than a few hours), then the refund request would likely be turned down.

https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders

thx for the reply. there was 3 dlcs to install.

You would need to contact support and speak to billing for a refund and then purchase the correct version. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Just use the manage game feature and see if there are any extra DLC installed or waiting to be installed